Hannah Rowland, CPC, CRC, CANPC

Questioner
DISC Type : c

Assistant Director of Coding at Novant Health

Mount Pleasant, North Carolina, United States

Overview

Hannah Rowland is an experienced healthcare manager and the Assistant Director of Coding at Novant Health. She specializes in Epic, ICD-10, OB/GYN, Medicaid, and Medicare, holding multiple certifications including CPC, CRC, and CANPC.

She has demonstrated consistent career growth within Novant Health, progressing from a supervisory role in auditing to her current director-level position.

Personality Overview

Price-Sensitive

Cautious & Analytical

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Healthcare Coding
As the Assistant Director of Coding with multiple certifications, she has deep expertise in ICD-10, Epic, Medicare, and Medicaid.
Revenue Cycle Auditing
Her background includes a role as Supervisor of RCS Auditing at Novant Health, indicating a focus on financial integrity and compliance in healthcare.
OB/GYN Services
Her profile specifically lists OB/GYN as a skill, suggesting a focused interest or specialization within her healthcare coding and management expertise.

Media Appearances

Hannah has no verified media appearances

Work History

1-2025
Assistant Director of Coding at Novant Health
2-2018 - 1-2025
Manager at Novant Health
1-2017 - 2-2018
Supervisor RCS Auditing at Novant Health

Education

Associate of Arts (A.A.) from Central Piedmont Community College
Bachelor of Science - BS from Ashworth College

More Information

Social Presence :

Prographics :

Exp : 8 Location : Mount Pleasant, North Carolina, United States Job Level : Mid-senior Designation : Assistant Director of Coding at Novant Health
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Insights For Selling To Hannah

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hannah is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Hannah

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Hannah move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Hannah take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Hannah

Personality Compatibility


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