Harish Batlapenumarthy

Observer
DISC Type : ci

Vice President of Product Management - Self Service AI at Salesforce

San Francisco Bay Area, United States

Overview

Harish is the VP of Product Management for Self-Service AI at Salesforce, leveraging a decade of experience in deep learning. An alumnus of IIT Bombay and the MIT Sloan School of Management, his career highlights include founding and selling the AI-powered QA company, Emtropy Labs.

Outside of his primary role, Harish is an active angel investor and mentor to early-stage founders. He is passionate about exploring new business applications for AI and deep learning, a journey he has been on for over ten years.

He founded a venture-backed AI company, Emtropy Labs, that developed a multi-modal QA and coaching solution, which was later acquired by SupportLogic.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

AI in Customer Service
Currently leads Self-Service AI at Salesforce and often speaks on topics like Agentic AI transforming the customer experience.
Startup Mentoring
As a founder of a successfully acquired company and an angel investor, he has a history of mentoring other early-stage entrepreneurs.
CX Quality Management
His acquired company, Emtropy Labs, focused on AI-powered quality assurance and coaching for CX teams, and he has moderated sessions on the topic.

Media Appearances

Harish has no verified media appearances

Work History

2-2026
Vice President of Product Management - Self Service AI at Salesforce
2-2024 - 1-2026
Head of Product - Self Service AI at Salesforce
1-2023 - 10-2023
VP and General Manager at SupportLogic
2018 - 2022
Founder, CEO at Emtropy Labs (Acquired)
2014 - 2017
Explorer at Self-employed

Education

Bachelor of Science - BS from Indian Institute of Technology, Bombay
Master of Business Administration - MBA from MIT Sloan School of Management

More Information

Social Presence :

Prographics :

Exp : 23 Location : San Francisco Bay Area, United States Job Level : Senior Designation : Vice President of Product Management - Self Service AI at Salesforce
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Insights For Selling To Harish

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Harish is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Harish

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Harish move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Harish take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Harish

Personality Compatibility


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