Harish Batlapenumarthy in

Harish Batlapenumarthy

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Vice President of Product Management - Self Service AI at Salesforce
📍 San Francisco Bay Area, United States

Harish is the VP of Product Management for Self-Service AI at Salesforce, leveraging a decade of experience in deep learning. An alumnus of IIT Bombay and the MIT Sloan School of Management, his career highlights include founding and selling the AI-powered QA company, Emtropy Labs.

Outside of his primary role, Harish is an active angel investor and mentor to early-stage founders. He is passionate about exploring new business applications for AI and deep learning, a journey he has been on for over ten years.

He founded a venture-backed AI company, Emtropy Labs, that developed a multi-modal QA and coaching solution, which was later acquired by SupportLogic.

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Experience
23 Years
Current Role
Vice President of Product Management - Self Service AI
Job Level
Senior
Location
San Francisco Bay Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Harish cares about

AI in Customer Service
Currently leads Self-Service AI at Salesforce and often speaks on topics like Agentic AI transforming the customer experience.
Startup Mentoring
As a founder of a successfully acquired company and an angel investor, he has a history of mentoring other early-stage entrepreneurs.
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Career

Work history

2-2026
Vice President of Product Management - Self Service AI
Salesforce
2-2024 - 1-2026
Head of Product - Self Service AI
Salesforce
1-2023 - 10-2023
VP and General Manager
SupportLogic
2018 - 2022
Founder, CEO
Emtropy Labs (Acquired)
2014 - 2017
Explorer
Self-employed
In the press

Media appearances

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Education
Bachelor of Science - BS
Indian Institute of Technology, Bombay
Master of Business Administration - MBA
MIT Sloan School of Management
Social presence
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Behavioral profile

DISC profile (public)

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