Harry Jordan

Enthusiast
DISC Type : i

Enterprise Customer Success Manager at Optimove

London, England, United Kingdom

Overview

Harry Jordan is an Enterprise Customer Success Manager at Optimove, leveraging experience from several sales-focused roles. He applies principles of reflection, evaluation, and planned execution, which were foundational during his Master of Arts studies at the University of Essex, to effectively manage enterprise clients and meet KPIs.

He recently co-presented the concept of the "Positionless Marketer" at Optimove Connect 2025, suggesting a link between his arts degree and his comfort with public speaking.

Personality Overview

Consensus Focused

Story Driven

Amiable & Agreeable

They prefer to build relationships rather than staying totally transactional.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Positionless Marketing
He is a key proponent of this new concept, having co-presented the topic at Optimove's recent Optimove Connect 2025 event.
Customer Success
His career shows a clear trajectory in this field, moving from specialist and client services roles to his current enterprise-level management position.
Sports Betting Trends
Shared a detailed data analysis on the significant projected growth in Super Bowl bettors, indicating an interest in industry-specific data insights.

Media Appearances

Harry has no verified media appearances

Work History

3-2025
Enterprise Customer Success Manager at Optimove
10-2023 - 3-2025
Customer Success Manager at Optimove
10-2022 - 9-2023
Client Services Manager at Kitt
10-2021 - 10-2022
Client Support Specialist at Kitt
9-2020 - 10-2021
Customer Success Specialist at Bark.com

Education

2016 - 2017
Master of Arts - MA from University of Essex
2013 - 2016
2:1 from University of Essex

More Information

Social Presence :

Prographics :

Exp : 7 Location : London, England, United Kingdom Job Level : Middle Designation : Enterprise Customer Success Manager at Optimove
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Insights For Selling To Harry

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Harry is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Harry

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Harry move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Harry take some risk or not?

  • They can take some low-probability risks if needed.

You And Harry

Personality Compatibility


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