Simon Roberts in

Simon Roberts

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Customer Relationship Management Manager at SEGA
📍 London, England, United Kingdom

Simon is a CRM Manager at SEGA, specializing in enhancing player engagement and retention within the online gaming industry. With a global perspective covering markets in EMEA, APAC, and the Americas, he is recognized for his data-led and strategic approach. Colleagues describe him as a "true subject-matter expert", "smart", and "thorough".

Beyond his professional focus on the gaming world, Simon has a distinct interest in zoology, having taken a course in Herpetology. He also follows major enterprise technology companies like IBM and Oracle, indicating a broader interest in the tech landscape that powers large-scale business operations.

He has studied Herpetology, the branch of zoology concerned with the study of reptiles and amphibians.

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Experience
7 Years
Current Role
Customer Relationship Management Manager
Job Level
Middle
Location
London, England, United Kingdom
Personality Overview

How Simon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Simon cares about

Player Retention
His career is centered on creating innovative CRM strategies and loyalty programs to deepen player engagement and sustain growth in the online gaming sector.
Global CRM
He has extensive experience implementing customer retention strategies across diverse international markets, including the US, LATAM, EMEA, and APAC.
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Career

Work history

1-2022
Customer Relationship Management Manager
SEGA
10-2021 - 1-2022
Customer Relationship Management Consultant
H&H Group
10-2019 - 10-2021
CRM retention marketing communications strategy
Elder HQ
2-2019 - 10-2019
Global Multi Brand VIP CRM Manager
GVC Group
12-2017 - 1-2019
CRM Consultant
Legacy Gaming
In the press

Media appearances

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Education
1998 - 2003
Education details unavailable
st thomas more high school for boys
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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