Simon Roberts in

Simon Roberts

Pioneer · DISC type ISD
Customer Relationship Management Manager at SEGA
📍 London, England, United Kingdom

Simon is a CRM Manager at SEGA, specializing in enhancing player engagement and retention within the online gaming industry. With a global perspective covering markets in EMEA, APAC, and the Americas, he is recognized for his data-led and strategic approach. Colleagues describe him as a "true subject-matter expert", "smart", and "thorough".

Beyond his professional focus on the gaming world, Simon has a distinct interest in zoology, having taken a course in Herpetology. He also follows major enterprise technology companies like IBM and Oracle, indicating a broader interest in the tech landscape that powers large-scale business operations.

He has studied Herpetology, the branch of zoology concerned with the study of reptiles and amphibians.

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Experience
7 Years
Current Role
Customer Relationship Management Manager
Job Level
Middle
Location
London, England, United Kingdom
Personality Overview

How Simon shows up

Driven But Considerate
Dynamic But Sincere
Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Priorities

Topics Simon cares about

Player Retention
His career is centered on creating innovative CRM strategies and loyalty programs to deepen player engagement and sustain growth in the online gaming sector.
Global CRM
He has extensive experience implementing customer retention strategies across diverse international markets, including the US, LATAM, EMEA, and APAC.
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Career

Work history

1-2022
Customer Relationship Management Manager
SEGA
10-2021 - 1-2022
Customer Relationship Management Consultant
H&H Group
10-2019 - 10-2021
CRM retention marketing communications strategy
Elder HQ
2-2019 - 10-2019
Global Multi Brand VIP CRM Manager
GVC Group
12-2017 - 1-2019
CRM Consultant
Legacy Gaming
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1998 - 2003
Education details unavailable
st thomas more high school for boys
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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