Simon Roberts

Pioneer
DISC Type : ISD

Customer Relationship Management Manager at SEGA

London, England, United Kingdom

Overview

Simon is a CRM Manager at SEGA, specializing in enhancing player engagement and retention within the online gaming industry. With a global perspective covering markets in EMEA, APAC, and the Americas, he is recognized for his data-led and strategic approach. Colleagues describe him as a "true subject-matter expert", "smart", and "thorough".

Beyond his professional focus on the gaming world, Simon has a distinct interest in zoology, having taken a course in Herpetology. He also follows major enterprise technology companies like IBM and Oracle, indicating a broader interest in the tech landscape that powers large-scale business operations.

He has studied Herpetology, the branch of zoology concerned with the study of reptiles and amphibians.

Personality Overview

Driven But Considerate

Dynamic But Sincere

Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Player Retention
His career is centered on creating innovative CRM strategies and loyalty programs to deepen player engagement and sustain growth in the online gaming sector.
Global CRM
He has extensive experience implementing customer retention strategies across diverse international markets, including the US, LATAM, EMEA, and APAC.
Gaming Industry Talent
He actively shares and promotes opportunities to join the teams at SEGA, showing a commitment to bringing top talent into the gaming industry.

Media Appearances

Simon has no verified media appearances

Work History

1-2022
Customer Relationship Management Manager at SEGA
10-2021 - 1-2022
Customer Relationship Management Consultant at H&H Group
10-2019 - 10-2021
CRM retention marketing communications strategy at Elder HQ
2-2019 - 10-2019
Global Multi Brand VIP CRM Manager at GVC Group
12-2017 - 1-2019
CRM Consultant at Legacy Gaming

Education

1998 - 2003
Education details unavailable from st thomas more high school for boys

More Information

Social Presence :

Prographics :

Exp : 7 Location : London, England, United Kingdom Job Level : Middle Designation : Customer Relationship Management Manager at SEGA
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Insights For Selling To Simon

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Ask them for a lunch or coffee once some rapport has been established
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Simon is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Simon

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Simon move?

  • They are generally fast movers and can take quick decisions
  • Can Simon take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Simon

Personality Compatibility


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