Heather Alderson

Critic
DISC Type : C

Senior Customer Relationship Manager - Healthcare at Cintas

Denver, Colorado, United States

Overview

Heather Alderson is a Senior Customer Relationship Manager at Cintas, specializing in the healthcare sector. Her career at the company shows a clear progression through account management roles with increasing responsibility. She is a graduate of Purdue University with a Bachelor of Arts degree.

Heather is actively involved in her community, serving as a team captain for the "Hearts in Healthcare" team in the Cincinnati Heart Mini-Marathon. This initiative supports the American Heart Associations mission to end heart disease and stroke, uniting community members to save lives.

Prior to her current focus, she worked on a specialized team at Angies List dedicated to member retention.

Personality Overview

Precise

Negotiator

Critic

They like to take decisions independently and do not seek others' support often.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Healthcare CRM
Her entire career at Cintas has been focused on managing and growing relationships within the healthcare industry.
Heart Health Advocacy
Serves as a team captain for a fundraising team supporting the American Heart Association's Cincinnati Heart Mini-Marathon.
Customer Retention
Previously worked on a specialized team at Angie's List focused on retaining members, a key skill in her current role.

Media Appearances

Heather has no verified media appearances

Work History

6-2025
Senior Customer Relationship Manager - Healthcare at Cintas
3-2016 - 6-2025
Healthcare Account Manager at Cintas
7-2013 - 2-2016
Associate Account Manager at Cintas
2-2012 - 4-2013
Member Services Representative at Angie's List
Associate Trainer at Panera Bread

Education

2007 - 2011
Bachelor of Arts (B.A.) from Purdue University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Denver, Colorado, United States Job Level : Middle Designation : Senior Customer Relationship Manager - Healthcare at Cintas
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Heather

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Heather take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Heather

Personality Compatibility


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