Heather Duggan

Enthusiast
DISC Type : i

Manager of External Communications at Baystate Health

South Hadley, Massachusetts, United States

Overview

Heather has no verified overview

Personality Overview

Optimistic

Non-Confrontational

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Heather has no verified topics they care about

Media Appearances

Heather has no verified media appearances

Work History

3-2025
Manager of External Communications at Baystate Health
4-2023 - 4-2025
Manager of Public Relations at Baystate Health
5-2021 - 5-2023
Lead Copy Editor and Associate News Editor for Internal Communication at University of Massachusetts Amherst
2-2019 - 5-2023
Associate News Editor for Internal Communication at University of Massachusetts Amherst
6-2016 - 2-2019
Communications and Marketing Specialist - College of Nursing at University of Massachusetts Amherst

Education

2010 - 2011
Master of Science (M.S.) from Syracuse University
2004 - 2008
Bachelor of Arts (B.A.) from College of the Holy Cross

More Information

Social Presence :

Prographics :

Exp : 13 Location : South Hadley, Massachusetts, United States Job Level : Middle Designation : Manager of External Communications at Baystate Health
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Heather

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Heather take some risk or not?

  • They can take some low-probability risks if needed.

You And Heather

Personality Compatibility


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