Heather Garboden

Sharpshooter
DISC Type : CD

Senior Vice President and Chief Customer Officer at American Airlines

Dallas, Texas, United States

Overview

Heather has no verified overview

Personality Overview

ROI Driven

Precise But Practical

Thorough Evaluator

More than the product, they care about the impact of the product.  They respond better to strong and respectful interactions. They are not always relationship oriented.

Topics They Care About

Heather has no verified topics they care about

Media Appearances

Heather has no verified media appearances

Work History

2-2025
Senior Vice President and Chief Customer Officer at American Airlines
3-2023 - 2-2025
Senior Vice President American Eagle & Cargo at American Airlines
2-2020 - 4-2023
Vice President FP&A and Corporate Development at American Airlines
5-2016 - 12-2018
Vice President of Financial Planning & Analysis at American Airlines
1-2014 - 4-2016
Managing Director, Financial Planning & Analysis at American Airlines

Education

1998 - 2002
Business from Villanova University
Education details unavailable from Beaverton High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Dallas, Texas, United States Job Level : Leadership Designation : Senior Vice President and Chief Customer Officer at American Airlines
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Be respectful but crisp

DONT's

  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Heather

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Heather take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Heather

Personality Compatibility


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