Heather Grasso

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DISC Type : cd

Executive Vice President, Chief Operating Officer at Amres Corporation

Barrington, New Jersey, United States

Overview

Heather OBrien-Grasso is the Executive Vice President and Chief Operating Officer at Amres Corporation, specializing in the residential mortgage industry. An operational leader with a Lean Six Sigma Green Belt certification, she focuses on driving growth, strategic planning, and process improvement. She holds a Bachelor of Science from Neumann University.


She is an expert communicator known for implementing innovative programs and building strong client relationships.

Personality Overview

ROI Conscious

Judgemental

Demanding

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Operational Leadership
As EVP and COO, she leads and trains cross-functional teams, manages large pipelines, and develops effective strategic plans to ensure operational excellence.
Process Improvement
She holds a Lean Six Sigma Green Belt certification and focuses on implementing innovative programs, tracking tools, and enhancing pipeline and capacity management.
Supporting Community Heroes
Frequently posts about the Amres CARES program, which provides significant mortgage fee waivers for military members, veterans, teachers, nurses, and firefighters.

Media Appearances

Heather has no verified media appearances

Work History

2-2022
Executive Vice President, Chief Operating Officer at Amres Corporation
2-2020 - 2-2021
Senior Vice President of Operations at Amres Corporation
10-2013 - 4-2015
Director of Pipeline and Capacity Management at PHH Mortgage
5-2012 - 10-2013
Director of Operations at PHH Mortgage
5-2009 - 4-2012
Loan Processing Supervisor at PHH Mortgage

Education

2003 - 2007
Bachelor of Science (BS) from Neumann University
1992 - 1996
Education details unavailable from Triton Regional High School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Barrington, New Jersey, United States Job Level : Leadership Designation : Executive Vice President, Chief Operating Officer at Amres Corporation
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Get to the point quickly instead of spending too much time on pleasantries
  • Be crisp while making the pitch

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Heather

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • Their decision making speed is somewhere in the middle.
  • Can Heather take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Heather

Personality Compatibility


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