Heather Kesner

Critic
DISC Type : C

Vice President, Chief Application Officer at SolutionHealth

United States

Overview

Heather Kesner is the Vice President and Chief Application Officer at SolutionHealth, where she leads enterprise application strategy and digital transformation. An ITIL 4 Strategic Leader with an MS from Western Governors University, she specializes in service-oriented, ITIL-based operations within the healthcare sector, driving change and complexity with talented teams.

Outside of her primary role, Heather is passionate about mentorship and community, recently joining Bluebird Leaders. This organization is dedicated to advancing the role of women in information technology and healthcare IT, operating under the principle of “Lift as We Rise” to build a strong professional network.

She believes that technology is not a magic wand, stating, “You can’t AI your way out of bad workflow. ”

Personality Overview

Precise

Critic

Information Seeker

They are quite likely to negotiate on pricing or other key terms.  They choose to analyze logically and value facts to emotions. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Healthcare Transformation
Her career is focused on driving digital transformation and enterprise application strategy specifically within the healthcare industry.
AI in Healthcare
Emphasizes that while AI is a phenomenal tool and a top operational focus, its success in healthcare IT depends on fixing underlying workflows first.
Women in IT
Actively supports the advancement of women in technology and healthcare IT as a member of the Bluebird Leaders community.

Media Appearances

SolutioNHealth Introduces New Leadership – SolutionHealth. Featured in SolutionHealth

See Now

Work History

4-2026
Vice President, Chief Application Officer at SolutionHealth
3-2022 - 4-2026
Director, IT Applications at SolutionHealth
5-2019 - 3-2022
IT Applications Manager at Tower Health
8-2008 - 5-2019
Director, Revenue Cycle Operations, Radiology at Penn Medicine, University of Pennsylvania Health System

Education

Master of Science - MS from Western Governors University
Information Technology from Western Governors University

More Information

Social Presence :

Prographics :

Exp : 17 Location : United States Job Level : Leadership Designation : Vice President, Chief Application Officer at SolutionHealth
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Heather

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Heather take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Heather

Personality Compatibility


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