Heather Miller

Examiner
DISC Type : cs

General Manager - Suki for Partners at Suki

Charlotte Metro, United States

Overview

Heather is a sales and partnerships leader with over 15 years of experience commercializing technology in the healthcare industry. As a General Manager at Suki, she leads a platform business focused on embedding the companys core Generative AI technology into other healthcare IT products. She holds a Bachelor of Science from the University of Rochester.

Based in the Boston area, Heather has shared her belief in the importance of "presence, " not just in professional settings like the exam room or meeting room, but also in her personal life. This suggests a value placed on mindfulness and being fully engaged in the moment.

Unique fact: Heather operates as an internal general manager, building and scaling an entirely new business line from the ground up within Suki.

Personality Overview

Tough To Convince

Late Adopter

Status Quo Seeker

They tend to have clarity about their needs and constraints, and are unlikely to over-promise.  They do not like taking risks at all and go for proven options in the end. They are thorough and always follow a systematic approach.

Topics They Care About

AI in Healthcare
Pioneers business development for Suki's generative AI, focusing on embedding the technology into partner platforms to enhance clinical workflows and reduce administrative tasks.
Strategic Partnerships
Her role is centered on building C-suite relationships and executing major partnerships with companies like Optum, HealthEdge, and WellSky to expand Suki's market reach.
Reducing Clinician Burnout
Frequently discusses using AI-powered ambient technology to give care managers and clinicians back more time by automating documentation and administrative work.

Media Appearances

Heather has no verified media appearances

Work History

11-2025
General Manager - Suki for Partners at Suki
3-2024 - 11-2025
Vice President Partnerships & Platform at Suki
1-2022 - 3-2024
Sr. Director Partnerships & Strategic Alliances at Suki
7-2018 - 12-2021
Managing Director at Press Ganey
6-2014 - 7-2018
Regional Director at Press Ganey

Education

1997 - 2001
Bachelor of Science (B.S.) from University of Rochester
1997 - 2001
Bachelor of Science from University of Rochester

More Information

Social Presence :

Prographics :

Exp : 24 Location : Charlotte Metro, United States Job Level : Senior Designation : General Manager - Suki for Partners at Suki
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Heather

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Heather take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Heather

Personality Compatibility


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