Heather Smith

Inspirer
DISC Type : id

IT Operations Engineer, Platform at Tennessee Valley Authority

Chattanooga, Tennessee, United States

Overview

Heather is an IT Operations Engineer at Tennessee Valley Authority with 20 years of experience in web operations, web development, and software configuration management. Holding an ITIL V3 Foundation certification, she specializes in administering a wide array of web platforms, including Apache, JBoss, and Oracle WebLogic.

Colleagues describe Heather as a professional who goes the extra mile to ensure everything is perfect on projects.

Personality Overview

Confident & Optimistic

Decisive

Charming & Persuasive

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Web Platform Administration
Her primary role involves administering, maintaining, and troubleshooting enterprise web platforms like Apache Tomcat, JBoss EAP, Oracle WebLogic, and Microsoft IIS.
IT Service Management
Holds an ITIL V3 Foundation certification, indicating a focus on standardized processes and best practices for managing IT operations effectively.
Software Configuration
Has a strong background in software configuration management, including previously leading a migration from IBM Rational ClearCase to Microsoft Team Foundation Server.

Media Appearances

Listen to this short clip of Heather Smith discussing how her project‑management approach supports IT operations at the Tennessee Valley Authority. Featured in Facebook

See Now

Work History

6-2014
IT Operations Engineer, Platform at Tennessee Valley Authority
7-2008 - 6-2014
Senior Middleware Administrator at Tennessee Valley Authority
8-2001 - 7-2008
Senior Web Developer at Tennessee Valley Authority

Education

1997 - 2001
B.S. Computer Science from The University of Tennessee at Chattanooga

More Information

Social Presence :

Prographics :

Exp : 24 Location : Chattanooga, Tennessee, United States Job Level : Mid-senior Designation : IT Operations Engineer, Platform at Tennessee Valley Authority
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Heather

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Heather take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Heather

Personality Compatibility


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