Hector Alonso Barron Melendez

Hector is a long-tenured General Manager at American Airlines, leading the Customer Experience for International Reservations. He manages the airlines largest international call center, overseeing sales, customer service, and support desk operations that serve 50 countries across the globe. He is a graduate of Universidad Intercontinental.

Beyond his extensive career in aviation, Hector has a keen interest in world-class customer experiences, following The Walt Disney Company and Disneyland Resort. He has also invested in personal development by studying Emotional Intelligence, highlighting a focus on interpersonal skills and leadership.

He is responsible for a multilingual call center that serves customers in English and Spanish across the USA, Canada, the Caribbean, Latin America, Europe, and Asia-Pacific.