Helen Mcgachy

Go-getter
DISC Type : d

head of protect customer service at Tesco Bank

Kilwinning, Scotland, United Kingdom

Overview

Helen Mcgachy is the Head of Customer Service at Tesco Insurance, bringing extensive experience in financial services operations and leadership within Tesco Bank. She has managed large teams responsible for sales, service, and retention of personal insurance policies.

Helen is actively involved in supporting charity partners like Beatson and fosters a collaborative work environment. Her personal interests align with community involvement and team empowerment.

Helen champions agile methodologies, transforming team collaboration through innovative board game making.

Personality Overview

Vision Oriented

Self-Confident

Fast-Paced

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Customer Service Excellence
As Head of Customer Service, Helen focuses on leading teams to deliver strong business performance with a strong emphasis on customer satisfaction.
Team Leadership
Helen leads teams of up to 250 colleagues, motivating them around strategy and priorities, and inspiring them through empowerment sessions.
Agile Methodologies
Helen actively brings agile to life within her teams through collaborative activities like board game making to enhance engagement.

Media Appearances

Helen McGachy - Head Of Protect Customer Service at Tesco Bank. Featured in The Org

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Tesco Bank enters crisis PR mode as it apologises for hack and halts online payments after 20,000 customers lose money. Featured in The Drum

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Work History

9-2022
head of protect customer service at Tesco Bank
7-2020
Senior Operations Manager at Tesco Bank
6-2012 - 6-2020
Operations Manager at Tesco Bank
6-2010 - 6-2012
Team Leader at Tesco Bank
3-2008 - 6-2010
Team Leader at RSA

Education

Helen has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : Kilwinning, Scotland, United Kingdom Job Level : Mid-senior Designation : head of protect customer service at Tesco Bank
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Insights For Selling To Helen

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Be crisp while making the pitch
  • Stress on the business value that your product offers

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Helen is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Helen

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Helen move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Helen take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Helen

Personality Compatibility


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