Helen Mcgachy in

Helen Mcgachy

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head of protect customer service at Tesco Bank
📍 Kilwinning, Scotland, United Kingdom

Helen Mcgachy is the Head of Customer Service at Tesco Insurance, bringing extensive experience in financial services operations and leadership within Tesco Bank. She has managed large teams responsible for sales, service, and retention of personal insurance policies.

Helen is actively involved in supporting charity partners like Beatson and fosters a collaborative work environment. Her personal interests align with community involvement and team empowerment.

Helen champions agile methodologies, transforming team collaboration through innovative board game making.

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Experience
18 Years
Current Role
head of protect customer service
Job Level
Mid-senior
Location
Kilwinning, Scotland, United Kingdom
Personality Overview

How Helen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Helen cares about

Customer Service Excellence
As Head of Customer Service, Helen focuses on leading teams to deliver strong business performance with a strong emphasis on customer satisfaction.
Team Leadership
Helen leads teams of up to 250 colleagues, motivating them around strategy and priorities, and inspiring them through empowerment sessions.
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Career

Work history

9-2022
head of protect customer service
Tesco Bank
7-2020
Senior Operations Manager
Tesco Bank
6-2012 - 6-2020
Operations Manager
Tesco Bank
6-2010 - 6-2012
Team Leader
Tesco Bank
3-2008 - 6-2010
Team Leader
RSA
In the press

Media appearances

Helen McGachy - Head Of Protect Customer Service at Tesco Bank. Featured in The Org
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Tesco Bank enters crisis PR mode as it apologises for hack and halts online payments after 20,000 customers lose money. Featured in The Drum
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Education

Helen has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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