Henry Swift in

Henry Swift

Inspirer · DISC type id
Head of Online Commercial and Customer Strategy at Marks and Spencer
📍 United Kingdom

Henry Swift is the Head of Online Commercial and Customer Strategy at Marks and Spencer, driving the companys transformation into an omnichannel retailer. With an MBA, he is focused on delivering a best-in-class customer experience through strategic partnerships and digital solutions. Colleagues describe him as a "pedigree retailer" with strong commercial acumen.

Outside of his primary role, Henry serves as a Non-Executive Director for the trading subsidiary of Girlguiding, a national organization for girls and young women. His professional interests include major consumer brands like The Walt Disney Company, Amazon, and The Coca-Cola Company, suggesting a focus on brand loyalty and innovation.

Unique Fact: He dedicates his time to supporting youth development as a Non-Executive Director for Girlguidings commercial operations.

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Experience
26 Years
Current Role
Head of Online Commercial and Customer Strategy
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Henry shows up

Fast Adopter
Decisive
Confident & Optimistic

They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Priorities

Topics Henry cares about

Omnichannel Strategy
He is leading Marks and Spencer's effort to reshape into an omnichannel retailer, seamlessly joining up channels and business systems to enhance the customer experience.
Customer Experience
His role and public statements emphasize a focus on delivering a "best-in-class shopping experience" for customers through strategic digital partnerships and improved e-commerce solutions.
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Career

Work history

7-2024
Head of Online Commercial and Customer Strategy
Marks and Spencer
6-2023 - 7-2024
Head of Online Commercial and International Online
Marks and Spencer
7-2021 - 6-2023
Head of Online Commercial and Content
Marks and Spencer
11-2018 - 6-2021
Head of Brand Marketing and Media Channels
Marks and Spencer
5-2022
Non Executive Director
Girlguiding
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Business Administration (MBA)
Buckinghamshire New University
Postgraduate Certificate in Business Administration
The Open University
Masters
OSS Retail
Social presence
in
Behavioral profile

DISC profile (public)

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Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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