Henry Swift in

Henry Swift

Login to view DISC.
Head of Online Commercial and Customer Strategy at Marks and Spencer
📍 United Kingdom

Henry Swift is the Head of Online Commercial and Customer Strategy at Marks and Spencer, driving the companys transformation into an omnichannel retailer. With an MBA, he is focused on delivering a best-in-class customer experience through strategic partnerships and digital solutions. Colleagues describe him as a "pedigree retailer" with strong commercial acumen.

Outside of his primary role, Henry serves as a Non-Executive Director for the trading subsidiary of Girlguiding, a national organization for girls and young women. His professional interests include major consumer brands like The Walt Disney Company, Amazon, and The Coca-Cola Company, suggesting a focus on brand loyalty and innovation.

Unique Fact: He dedicates his time to supporting youth development as a Non-Executive Director for Girlguidings commercial operations.

Read the full overview →
Experience
26 Years
Current Role
Head of Online Commercial and Customer Strategy
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Henry shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Henry cares about

Omnichannel Strategy
He is leading Marks and Spencer's effort to reshape into an omnichannel retailer, seamlessly joining up channels and business systems to enhance the customer experience.
Customer Experience
His role and public statements emphasize a focus on delivering a "best-in-class shopping experience" for customers through strategic digital partnerships and improved e-commerce solutions.
+5 more topics Login to view topics
Career

Work history

7-2024
Head of Online Commercial and Customer Strategy
Marks and Spencer
6-2023 - 7-2024
Head of Online Commercial and International Online
Marks and Spencer
7-2021 - 6-2023
Head of Online Commercial and Content
Marks and Spencer
11-2018 - 6-2021
Head of Brand Marketing and Media Channels
Marks and Spencer
5-2022
Non Executive Director
Girlguiding
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Business Administration (MBA)
Buckinghamshire New University
Postgraduate Certificate in Business Administration
The Open University
Masters
OSS Retail
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Marks and Spencer Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Henry. Free, 10 seconds.