Herzen Martin

Observer
DISC Type : ic

High Touch Operations Manager at Cisco

Boston, Massachusetts, United States

Overview

A customer success leader with over 15 years of experience driving retention and growth for high-touch federal and enterprise accounts. Colleagues describe her as dedicated, thoughtful, and organized. She holds a Bachelor’s Degree from Angeles University Foundation.


Her experience includes delivering specialized white-glove support for a leading digital health company.

Personality Overview

Assertive

Value Driven

Example Seeker

They are generally good communicators and can be hard to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Enterprise Customer Success
Focuses on driving adoption, retention, and revenue growth for high-touch enterprise and federal accounts, leveraging over 15 years of experience.
Complex Technical Support
Specializes in resolving complex technical issues and providing white-glove support, particularly within demanding digital health environments.
Executive Relationship Management
Excels at strengthening relationships with key stakeholders by bridging the gap between business requirements and technical solutions to deliver measurable value.

Media Appearances

Herzen has no verified media appearances

Work History

1-2024
High Touch Operations Manager at Cisco
8-2021 - 8-2023
Senior Technical Support Analyst at Biofourmis
6-2018 - 7-2021
Customer Success Specialist at Net Atlantic, Inc.
1-2016 - 6-2018
Account Executive at Net Atlantic, Inc.
7-2011 - 6-2015
Apple Solutions Consultant at Apple

Education

Bachelor’s Degree from Angeles University Foundation
High School from Holy Family Academy

More Information

Social Presence :

Prographics :

Exp : 13 Location : Boston, Massachusetts, United States Job Level : Middle Designation : High Touch Operations Manager at Cisco
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Insights For Selling To Herzen

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Herzen is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Herzen

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Herzen move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Herzen take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Herzen

Personality Compatibility


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