Herzen Martin in

Herzen Martin

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High Touch Operations Manager at Cisco
📍 Boston, Massachusetts, United States

A customer success leader with over 15 years of experience driving retention and growth for high-touch federal and enterprise accounts. Colleagues describe her as dedicated, thoughtful, and organized. She holds a Bachelor’s Degree from Angeles University Foundation.

Her experience includes delivering specialized white-glove support for a leading digital health company.

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Experience
13 Years
Current Role
High Touch Operations Manager
Job Level
Middle
Location
Boston, Massachusetts, United States
Personality Overview

How Herzen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Herzen cares about

Enterprise Customer Success
Focuses on driving adoption, retention, and revenue growth for high-touch enterprise and federal accounts, leveraging over 15 years of experience.
Complex Technical Support
Specializes in resolving complex technical issues and providing white-glove support, particularly within demanding digital health environments.
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Career

Work history

1-2024
High Touch Operations Manager
Cisco
8-2021 - 8-2023
Senior Technical Support Analyst
Biofourmis
6-2018 - 7-2021
Customer Success Specialist
Net Atlantic, Inc.
1-2016 - 6-2018
Account Executive
Net Atlantic, Inc.
7-2011 - 6-2015
Apple Solutions Consultant
Apple
In the press

Media appearances

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Education
Bachelor’s Degree
Angeles University Foundation
High School
Holy Family Academy
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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