Hope Collins

Inquirer
DISC Type : cd

Relationship and Community Director at Greenhouse

Boulder, Colorado, United States

Overview

Hope is a strategic executive now serving as the Relationship and Community Director at Greenhouse. With a background in technology organizations for financial and emergency services, including as Chief Customer Officer at Intrado, she excels in relationship management and operational excellence. She holds a Bachelors from Furman University.

Outside of work, Hope is focused on personal and professional growth, having recently completed a mindfulness course. She is passionate about the non-profit sectors role in expanding opportunity through education, mentorship, and leadership development, reflecting her current work at Greenhouse.

After a long career leading operations for critical 9-1-1 services, she pivoted to apply her leadership skills in the non-profit world.

Personality Overview

ROI Conscious

Upfront

Demanding

They respond well to confident salespeople.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Non-Profit Impact
Joined Greenhouse, an organization she admires for its long-term approach to expanding opportunity through education, mentorship, and community building.
Customer Experience
Previously served as Chief Customer Officer at Intrado, where she was responsible for customer experience and strategy, leading service and support teams.
Leadership Development
Shows a keen interest in how managers can support employee professional development to drive both engagement and business results.

Media Appearances

Hope has no verified media appearances

Work History

11-2025
Relationship and Community Director at Greenhouse
11-2023 - 11-2025
Chief Customer Officer at Intrado
6-2013 - 11-2023
Vice President, Operations at Intrado
12-2010 - 5-2013
Customer Team Director at Intrado
7-2001 - 12-2010
Vice President, Service Delivery at NYCE Payments Network, LLC

Education

1982 - 1986
Bachelors of Arts from Furman University
1999 - 2002
Master's Certificate from ESI International / George Washington University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Boulder, Colorado, United States Job Level : Mid-senior Designation : Relationship and Community Director at Greenhouse
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Insights For Selling To Hope

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hope is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Hope

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Hope move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Hope take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Hope

Personality Compatibility


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