Ignacio Andrade Villanueva in

Ignacio Andrade Villanueva

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Head Recurrentes at Konfío
📍 Mexico City Metropolitan Area

Ignacio is a senior executive with over 30 years in the financial sector, specializing in designing and managing digital credit products and leading call centers. Holding a Masters degree and an advanced Scrum certification, he is recognized for driving digital transformation. Colleagues describe him as analytical, proactive, and results-focused.

He shows a keen interest in the balance between technological efficiency and human-centric service, reflecting on the impact of automation. His recent completion of a Masters in Administration and Leadership underscores a commitment to continuous personal and professional development.

At INFONAVIT, he achieved $1, 770 million pesos in "Hipoteca Verde" placements, surpassing the annual goal.

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Experience
31 Years
Current Role
Head Recurrentes
Location
Mexico City Metropolitan Area
Personality Overview

How Ignacio shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ignacio cares about

Digital Product Design
His career centers on designing, launching, and managing digital financial products like credit cards and personal loans at companies including Konfío and Credifiel.
CX & Call Centers
He has a strong track record of transforming contact centers, proven by drastically increasing NPS scores and reducing abandonment rates through process redesign.
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Career

Work history

1-2026
Head Recurrentes
Konfío
7-2025 - 9-2025
Subdirector Producto & Call Center
Credifiel México
7-2022 - 5-2024
Gerente Máster de Productos de Crédito
INFONAVIT
12-2021 - 5-2022
Regional Comercial de venta de productos digitales
Grupo Salinas
5-2021 - 10-2021
Subdirector de Contact Center
Correos - Servicio Postal Mexicano
In the press

Media appearances

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Education
11-2011 - 8-2012
Programa de Formación Directiva
IPADE Business School
2-2024 - 5-2025
Maestría
Universidad Latinoamericana, S.C.
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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