Ignacio Gabriel Rojas Rojas in

Ignacio Gabriel Rojas Rojas

Activist · DISC type Cd
Subgerente Gestión Experiencia con Rentabilidad at Salcobrand
📍 Santiago Metropolitan Area, Chile

Ignacio Gabriel Rojas Rojas is a Deputy Manager of Profitable Customer Experience at Salcobrand, specializing in customer experience models, NPS, and omnichannel service. An Industrial Civil Engineer with an MBA, he is recognized by colleagues for his leadership, strategic vision, and innovation. He leverages Agile, Lean, and Six Sigma methodologies.

Ignacio demonstrates a commitment to continuous learning, having pursued an international MBA, a diploma in logistics, and an intensive English program in New Zealand. During his university years, he was active on the tennis team, showcasing an interest in sports alongside his academic pursuits.

Beyond his corporate role, Ignacio is also an academic at Universidad del Desarrollo, where he teaches courses on Agile Organizations and Methodologies.

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Experience
20 Years
Current Role
Subgerente Gestión Experiencia con Rentabilidad
Location
Santiago Metropolitan Area, Chile
Personality Overview

How Ignacio shows up

Meticulous
Observative
Logical And Quick

They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Priorities

Topics Ignacio cares about

CX & Profitability
His role focuses on defining customer experience models that directly connect NPS and customer voice to profitability and business objectives.
Agile Methodologies
Holds Scrum certifications and teaches Agile methodologies and organizations to MBA and diploma students at Universidad del Desarrollo.
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Career

Work history

11-2023
Subgerente Gestión Experiencia con Rentabilidad
Salcobrand
3-2022 - 10-2023
Subgerente Gestión Experiencia con Rentabilidad e Innovación
Salcobrand
10-2020 - 2-2022
Jefe Gestión Experiencia Clientes con Rentabilidad
Salcobrand
7-2021
Académico
Universidad del Desarrollo
6-2019 - 12-2019
Estudiante
LSI Language Studies International
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2019 - 2019
Intensive English
Language Studies International. Auckland, New Zealand
2008 - 2009
MBA Internacional en Gestión Empresarial
Universidad Tecnica Federico Santa Maria
2006 - 2006
Gestión de Operaciones y Logística
Pontificia Universidad Católica de Chile
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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