Ilona Hatvani in

Ilona Hatvani

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Global Director of Customer Care at Pluxee
📍 Budapest, Budapest, Hungary

Ilona Hatvani is a quality-driven leader with over a decade of experience in customer care and business process management at multinational companies like Pluxee (formerly Sodexo). A graduate of Budapest University of Economics and Business, she focuses on delivering exceptional customer experiences through personal touch. Colleagues describe her as patient, empathetic, and demanding.

She is passionate about fostering organizational growth through trust, empowerment, and a clear vision. Her interests lie in leveraging coaching to enhance critical thinking and understanding the psychology behind decision-making, as shown by her professional development choices. She believes in the power of high-quality content for successful training programs.

Unique Fact: Ilona is a strong advocate for bringing back the "art of thinking" through modern coaching methods.

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Experience
12 Years
Current Role
Global Director of Customer Care
Job Level
Mid-senior
Location
Budapest, Budapest, Hungary
Personality Overview

How Ilona shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ilona cares about

Customer Experience
As Global Director of Customer Care, she is focused on delivering exceptional internal and external customer experiences in a digital context.
Process Improvement
Her profile highlights a passion for delivering business results through continuous process optimization and creating win-win strategies.
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Career

Work history

6-2023
Global Director of Customer Care
Pluxee
3-2008 - 8-2013
Customer Service Manager
Sodexo
2-2007 - 1-2008
Internal Customer Service Coordinator (Distributor Network)
DiGi Telecommunications
6-2006 - 2-2007
Senior Account Manager
Teleperformance
1-2003 - 5-2006
Training & Quality Manager
Transcom
In the press

Media appearances

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Education
2016 - 2018
Education details unavailable
Semmelweis University
1998 - 2002
Bachelor's degree
Budapest University of Economics and Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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