Ilona Hatvani

Critic
DISC Type : C

Global Director of Customer Care at Pluxee

Budapest, Budapest, Hungary

Overview

Ilona Hatvani is a quality-driven leader with over a decade of experience in customer care and business process management at multinational companies like Pluxee (formerly Sodexo). A graduate of Budapest University of Economics and Business, she focuses on delivering exceptional customer experiences through personal touch. Colleagues describe her as patient, empathetic, and demanding.

She is passionate about fostering organizational growth through trust, empowerment, and a clear vision. Her interests lie in leveraging coaching to enhance critical thinking and understanding the psychology behind decision-making, as shown by her professional development choices. She believes in the power of high-quality content for successful training programs.

Unique Fact: Ilona is a strong advocate for bringing back the "art of thinking" through modern coaching methods.

Personality Overview

Critic

Information Seeker

Objective Thinker

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Experience
As Global Director of Customer Care, she is focused on delivering exceptional internal and external customer experiences in a digital context.
Process Improvement
Her profile highlights a passion for delivering business results through continuous process optimization and creating win-win strategies.
Coaching & Development
She actively shares content on coaching's role in enhancing thinking and has a background in training management.

Media Appearances

Ilona has no verified media appearances

Work History

6-2023
Global Director of Customer Care at Pluxee
3-2008 - 8-2013
Customer Service Manager at Sodexo
2-2007 - 1-2008
Internal Customer Service Coordinator (Distributor Network) at DiGi Telecommunications
6-2006 - 2-2007
Senior Account Manager at Teleperformance
1-2003 - 5-2006
Training & Quality Manager at Transcom

Education

2016 - 2018
Education details unavailable from Semmelweis University
1998 - 2002
Bachelor's degree from Budapest University of Economics and Business

More Information

Social Presence :

Prographics :

Exp : 12 Location : Budapest, Budapest, Hungary Job Level : Mid-senior Designation : Global Director of Customer Care at Pluxee
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Insights For Selling To Ilona

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ilona is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Ilona

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Ilona move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Ilona take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Ilona

Personality Compatibility


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