Imtiaz Khan is a Delivery Manager at Tata Consultancy Services with a strong background in the BPO industry. His expertise, developed through roles at Infosys BPO and 24-7 Inc. , centers on team leadership, customer service management, and enhancing the overall customer experience.
Topics They Care About
Customer Experience
A core focus throughout his career, with skills listed in customer service management, customer support, and customer experience at multiple companies.
Team Leadership
Demonstrated through his career progression from a customer support associate to Team Lead and now Delivery Manager, with a consistent focus on team management.
BPO Operations
His entire professional history is within the BPO sector at major companies like TCS and Infosys, suggesting deep operational knowledge.