Indra Dund

Observer
DISC Type : ci

Customer Manager at Ethos

Andhra Pradesh, India

Overview

Indra is a Customer Experience Manager at Ethos with a strong background in the financial services industry, including extensive experience in risk management and banking operations at HSBC. They hold a professional certification in Enterprise Risk Management from the Institute of Risk Management.

Indra made a significant career transition from credit risk underwriting and loan management into the customer experience domain, leveraging their operational and stakeholder management skills.

Personality Overview

Example Seeker

Value Driven

Assertive

They are generally strong communicators and are not easy to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
Currently a Customer Manager, focused on end-to-end operations, quality assurance, and enhancing customer satisfaction within the insurance industry.
Risk Management
Holds a professional certification in Enterprise Risk Management and has deep experience in operational risk, credit underwriting, and policy analysis from their time at HSBC.
Operations Leadership
Managed teams responsible for loan origination, policy servicing, and underwriting, with a focus on optimizing workflows and improving turnaround times.

Media Appearances

Indra has no verified media appearances

Work History

11-2022 - 5-2023
Customer Manager at Ethos
11-2022 - 4-2023
Insurance Manager at Ethos
6-2016 - 4-2022
Assistant Manager-Credit risk Underwriting at HSBC
6-2016 - 4-2022
Loan Manager at HSBC
12-2012 - 6-2016
Credit Officer at HSBC

Education

IRM's Global Level 1 Professional Examination on Enterprise Risk Management from Institute of Risk Management
Bachelor of Commerce from Andhra University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Andhra Pradesh, India Job Level : N/A Designation : Customer Manager at Ethos
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Insights For Selling To Indra

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Indra is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Indra

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Indra move?

  • They like to analyze well and then make their decisions.
  • Can Indra take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Indra

Personality Compatibility


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