Irene Lim, CCXP

Sharpshooter
DISC Type : CD

Founding Board Member of Customer Experience Professional Association (CXPA) Singapore Chapter at Customer Experience Professional Association (CXPA) - Singapore Chapter

Singapore

Overview

Irene has no verified overview

Personality Overview

Thorough Evaluator

Precise But Practical

Rigorous & Demanding

More than the product, they care about the effectiveness of the product.  They are very proud of what they do. They are not focused on building rapport and relationships.

Topics They Care About

Irene has no verified topics they care about

Media Appearances

Irene has no verified media appearances

Work History

2-2024
Founding Board Member of Customer Experience Professional Association (CXPA) Singapore Chapter at Customer Experience Professional Association (CXPA) - Singapore Chapter
3-2008
AVP Customer Relations at The Ascott Limited
8-2020 - 8-2020
A member of the judging panel for Marketing Magazine's Loyalty & Engagement Awards 2020 at Marketing Magazine Group
8-2012 - 8-2013
Mystery Shopper for Singapore Experience Awards (2012, 2013) at Singapore Tourism Board
3-2000 - 3-2008
Assistant Manager at Singapore Airlines

Education

1996 - 1999
Bachelor of Commerce (First Class Honours) from University of Adelaide
1996 - 1999
Bachelor of Commerce (Distinction) from University of Adelaide

More Information

Social Presence :

Prographics :

Exp : 15 Location : Singapore Job Level : N/A Designation : Founding Board Member of Customer Experience Professional Association (CXPA) Singapore Chapter at Customer Experience Professional Association (CXPA) - Singapore Chapter
URL has been copied!

Insights For Selling To Irene

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not spend too much time focusing on product tech or features
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Irene is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Irene

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Irene move?

  • They can take decisions very fast if you manage to convince them.
  • Can Irene take some risk or not?

  • The risks don’t matter much to them.

You And Irene

Personality Compatibility


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