Isabel Burneo Salas is the Customer Service and Experience Manager at AFP Habitat Perú, where she leverages her background in Administration and Marketing from Universidad Científica del Sur. She specializes in enhancing customer satisfaction by redesigning and automating service processes across all channels, from physical branches to digital platforms.
Isabel shows a strong interest in major consumer-facing companies like The Walt Disney Company, Unilever, and Johnson & Johnson. This suggests a fascination with how top-tier brands build loyalty and manage the customer experience, aligning perfectly with her professional focus on service excellence and personalized advisory.
Unique fact: Isabel led the initiative that made AFP Habitat the first pension fund in Peru to offer a fully digitized retirement process.
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