Isabel Burneo in

Isabel Burneo

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Gerente de Servicio y Experiencia al Cliente at AFP Habitat Perú
📍 Peru

Isabel Burneo Salas is the Customer Service and Experience Manager at AFP Habitat Perú, where she leverages her background in Administration and Marketing from Universidad Científica del Sur. She specializes in enhancing customer satisfaction by redesigning and automating service processes across all channels, from physical branches to digital platforms.

Isabel shows a strong interest in major consumer-facing companies like The Walt Disney Company, Unilever, and Johnson & Johnson. This suggests a fascination with how top-tier brands build loyalty and manage the customer experience, aligning perfectly with her professional focus on service excellence and personalized advisory.

Unique fact: Isabel led the initiative that made AFP Habitat the first pension fund in Peru to offer a fully digitized retirement process.

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Experience
16 Years
Current Role
Gerente de Servicio y Experiencia al Cliente
Location
Peru
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Isabel cares about

Customer Experience
Her entire role is dedicated to managing the customer journey, service quality (NPS), and ensuring client satisfaction, which is her stated passion.
Process Digitalization
She led the project to digitize the retirement process at AFP Habitat, converting a tedious, in-person procedure into a simple, 100% online experience.
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Career

Work history

5-2022
Gerente de Servicio y Experiencia al Cliente
AFP Habitat Perú
5-2022 - 7-2022
Gerente de servicios
AFP Habitat Perú
10-2018 - 7-2022
Sub Gerente de Servicio al Cliente
AFP HABITAT
12-2015 - 9-2018
Jefe de Servicio al Cliente AFP Habitat
AFP HABITAT
6-2012 - 12-2015
Jefe de Calidad del Servicio
AFP Integra
In the press

Media appearances

Lo prometido es deuda. Isabel Burneo, Gerente de Servicio al Cliente de AFP Habitat. Featured in Facebook (AFP Habitat Perú)
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Education
2013 - 2017
Egresado
Universidad Científica del Sur
2017 - 2019
Programa de especializacion para Ejecutivos - Especialización en Marketing
Universidad ESAN
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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