Isabele Miranda in

Isabele Miranda

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Assistente de Customer Sucess I (B2C) at Grupo 3corações
📍 Fortaleza, Ceará, Brazil

Isabele Miranda is a Customer Success Assistant at Grupo 3corações, specializing in B2C customer relations. Leveraging her background in accounting from UNIGRANDE, she excels at solving complex product issues, managing e-commerce logistics, and handling service complaints to ensure a positive customer experience from purchase to delivery.

Her career shows a consistent focus on client-facing roles, with extensive experience in credit recovery and negotiation from previous positions where she managed overdue accounts and resolved financial disputes.

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Experience
5 Years
Current Role
Assistente de Customer Sucess I (B2C)
Location
Fortaleza, Ceará, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Isabele cares about

B2C Customer Success
Her current role involves managing the entire B2C customer journey, from handling e-commerce orders to proactively solving complex logistical and product-related problems.
Credit Recovery
Has extensive experience from multiple past roles in credit recovery, conducting complex negotiations with clients to resolve delinquencies and secure payment agreements.
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Career

Work history

10-2024
Assistente de Customer Sucess I (B2C)
Grupo 3corações
7-2023 - 10-2024
Operador de telemarketing
Bellinati Perez
1-2021 - 3-2023
Assistente SAC
AlmavivA Experience
7-2017 - 1-2019
Recuperador de crédito
Contax S.A.
In the press

Media appearances

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Education
2023 - 2027
Contabilidade
UNIGRANDE - Centro Universitário da Grande Fortaleza
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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