Isabele Miranda

Inspirer
DISC Type : id

Assistente de Customer Sucess I (B2C) at Grupo 3corações

Fortaleza, Ceará, Brazil

Overview

Isabele Miranda is a Customer Success Assistant at Grupo 3corações, specializing in B2C customer relations. Leveraging her background in accounting from UNIGRANDE, she excels at solving complex product issues, managing e-commerce logistics, and handling service complaints to ensure a positive customer experience from purchase to delivery.

Her career shows a consistent focus on client-facing roles, with extensive experience in credit recovery and negotiation from previous positions where she managed overdue accounts and resolved financial disputes.

Personality Overview

Fast Adopter

Charming & Persuasive

Confident & Optimistic

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

B2C Customer Success
Her current role involves managing the entire B2C customer journey, from handling e-commerce orders to proactively solving complex logistical and product-related problems.
Credit Recovery
Has extensive experience from multiple past roles in credit recovery, conducting complex negotiations with clients to resolve delinquencies and secure payment agreements.
E-commerce Operations
Responsible for the end-to-end monitoring of e-commerce orders, including proactively mitigating logistical issues to ensure successful delivery and customer satisfaction.

Media Appearances

Isabele has no verified media appearances

Work History

10-2024
Assistente de Customer Sucess I (B2C) at Grupo 3corações
7-2023 - 10-2024
Operador de telemarketing at Bellinati Perez
1-2021 - 3-2023
Assistente SAC at AlmavivA Experience
7-2017 - 1-2019
Recuperador de crédito at Contax S.A.

Education

2023 - 2027
Contabilidade from UNIGRANDE - Centro Universitário da Grande Fortaleza

More Information

Social Presence :

Prographics :

Exp : 5 Location : Fortaleza, Ceará, Brazil Job Level : N/A Designation : Assistente de Customer Sucess I (B2C) at Grupo 3corações
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Insights For Selling To Isabele

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects
  • Look like someone who is on top of their game

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Isabele is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Isabele

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Isabele move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Isabele take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Isabele

Personality Compatibility


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