Ismaeel Hanif in

Ismaeel Hanif

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Customer Operations Manager at Clear Business
📍 Brierfield, England, United Kingdom

Ismaeel is a Customer Operations Manager at Clear Business with over a decade of experience leading high-performing customer service teams. A graduate of the University of Lancashire, he has a proven track record of improving customer satisfaction through data-driven strategies and digital transformation. Colleagues have described him as professional and dedicated.

Outside of work, Ismaeel is an avid supporter of Manchester United. He also shows an appreciation for cultural experiences, as seen in his personal celebrations and his focus on creating positive, engaging environments for his teams through events like department lunches.

Unique fact: Ismaeel previously served as a Junior Board Member for Boohoo Group PLC, representing the customer services department.

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Experience
9 Years
Current Role
Customer Operations Manager
Job Level
Middle
Location
Brierfield, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ismaeel cares about

Customer Experience (CX)
His career is centered on enhancing service delivery, improving customer satisfaction, and building lasting customer relationships through operational excellence.
Digital Transformation
He has hands-on experience driving digital initiatives, such as establishing a Live Chat function from the ground up to improve customer service.
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Career

Work history

5-2021
Customer Operations Manager
Clear Business
2-2020 - 5-2021
Digital Manager
Clear Business
11-2017 - 2-2020
Junior Board Member
Boohoo Group PLC
6-2016 - 2-2020
Senior Customer Services Team Manager
Boohoo Group PLC
In the press

Media appearances

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Education
2015 - 2018
Bachelor's degree
University of Lancashire
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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