Ismaeel Hanif

Initiator
DISC Type : Di

Customer Operations Manager at Clear Business

Brierfield, England, United Kingdom

Overview

Ismaeel is a Customer Operations Manager at Clear Business with over a decade of experience leading high-performing customer service teams. A graduate of the University of Lancashire, he has a proven track record of improving customer satisfaction through data-driven strategies and digital transformation. Colleagues have described him as professional and dedicated.

Outside of work, Ismaeel is an avid supporter of Manchester United. He also shows an appreciation for cultural experiences, as seen in his personal celebrations and his focus on creating positive, engaging environments for his teams through events like department lunches.

Unique fact: Ismaeel previously served as a Junior Board Member for Boohoo Group PLC, representing the customer services department.

Personality Overview

Friendly Challenger

Impact-Oriented

Risk-Accepting

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Customer Experience (CX)
His career is centered on enhancing service delivery, improving customer satisfaction, and building lasting customer relationships through operational excellence.
Digital Transformation
He has hands-on experience driving digital initiatives, such as establishing a Live Chat function from the ground up to improve customer service.
Team Leadership
Passionate about fostering collaboration and developing teams, he has implemented training programs that increased productivity and improved team engagement.

Media Appearances

Ismaeel has no verified media appearances

Work History

5-2021
Customer Operations Manager at Clear Business
2-2020 - 5-2021
Digital Manager at Clear Business
11-2017 - 2-2020
Junior Board Member at Boohoo Group PLC
6-2016 - 2-2020
Senior Customer Services Team Manager at Boohoo Group PLC

Education

2015 - 2018
Bachelor's degree from University of Lancashire

More Information

Social Presence :

Prographics :

Exp : 9 Location : Brierfield, England, United Kingdom Job Level : Middle Designation : Customer Operations Manager at Clear Business
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Insights For Selling To Ismaeel

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ismaeel is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Ismaeel

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Ismaeel move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Ismaeel take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Ismaeel

Personality Compatibility


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