Itallo Brandão

Questioner
DISC Type : c

Solutions Architect at Synsig

Brazil

Overview

Itallo Brandão is a ServiceNow Solutions Architect at Synsig with over six years of experience specializing in the platform. He leads teams in implementing and sustaining modules like ITSM and CSM, focusing on integrations and process automation. Colleagues recognize him for his focus, critical thinking, and high-quality delivery.

He has a keen interest in the philosophical and ethical implications of technology, demonstrated by his attendance at summits on AI ethics. He is driven by a philosophy of continuous improvement, both professionally and personally, and enjoys sharing industry knowledge with his network.

Unique fact: Itallo is committed to being "1% better every day, " a mantra he applies to his continuous pursuit of new certifications and skills.

Personality Overview

Value Seeker

Not Easily Convinced

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They prefer to fully evaluate every situation.

Topics They Care About

ServiceNow Platform
As a Solutions Architect and Technical Lead, he has deep expertise in ServiceNow administration, configuration, and developing custom workflows and integrations for modules like ITSM and CSM.
AI in Business
He recently completed the "Now Assist Executive" micro-certification to apply AI more effectively in projects and generate greater value.
Ethical AI
Attended the "Etos. IA – Cúpula de Ética e Inteligência Artificial" and was inspired by philosophical discussions on the responsible use of AI in Brazil and globally.

Media Appearances

Itallo has no verified media appearances

Work History

3-2025
Solutions Architect at Synsig
10-2023 - 2-2025
Servicenow Tech Lead at Aoop - an NTT DATA Company
1-2023 - 10-2023
Servicenow Technical Consultant Senior at Aoop - an NTT DATA Company
11-2020 - 1-2025
ServiceNow Technical Consultant at EDX - Digital Experience
9-2019 - 11-2020
ServiceNow Technical Consultant at AlparService

Education

2021 - 2026
🎓 Bacharelado from Pontifícia Universidade Católica de Goiás

More Information

Social Presence :

Prographics :

Exp : 11 Location : Brazil Job Level : Mid-senior Designation : Solutions Architect at Synsig
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Insights For Selling To Itallo

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Itallo is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Itallo

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Itallo move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Itallo take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Itallo

Personality Compatibility


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