Jérôme Jutzi in

Jérôme Jutzi

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AcuityMD at Full-time
📍 Hanover, Massachusetts, United States

Jérôme is a Senior Strategic Customer Success Manager at AcuityMD with a history of managing portfolios up to $2. 5MM ARR. His background includes roles at Outreach and PatientPop, focusing on customer retention, renewals, and tracking KPIs for medical practices. He studied Humanities at Cégep Édouard-Montpeti.

He has been leveraging AI tools like ChatGPT not just for efficiency but to fundamentally improve his strategic thinking and quality of work in customer success.

Interesting fact: He once analyzed a past Executive Business Review with ChatGPT to gut-check its customer-centricity.

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Experience
1 Years
Current Role
AcuityMD
Location
Hanover, Massachusetts, United States
Personality Overview

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Decision Approach
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Priorities

Topics Jérôme cares about

AI in Customer Success
He actively experiments with AI tools to "think better" and uplevel his work, moving beyond simple tasks like writing emails to improve strategic analysis.
Customer-Centric Reviews
Believes most Executive Business Reviews (EBRs) are vendor-focused and fail before they start. He advocates for building them specifically for the customers in the room.
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Career

Work history

AcuityMD
Full-time
Outreach
Full-time
Guesty
3 yrs 1 mo
6-2018 - 1-2019
Customer Success Manager
PatientPop Inc.
Zenreach
1 yr 7 mos
In the press

Media appearances

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Education
Humanities/Humanistic Studies
Cégep Édouard-Montpetit
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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