Jackie Zelenka

Researcher
DISC Type : Cs

Project Manager Information Services at Regional Income Tax Agency (RITA)

Brecksville, Ohio, United States

Overview

Jackie Zelenka is the IS Project Manager at the Regional Income Tax Agency (RITA), where she has built a long-term career. She manages key infrastructure initiatives, such as the agencys telephone system upgrade. Her background includes a BA from Cleveland State University and a professional certificate in Paralegal Studies from Cuyahoga Community College.

Her career uniquely transitioned from legal roles, including paralegal work in income tax litigation, to her current position managing complex information services projects within the same agency.

Personality Overview

Self-Disciplined

Process Focused

Perfectionist

Being observant comes to them naturally.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Technology Upgrades
As a project manager, she is directly responsible for significant infrastructure modernization, such as leading the agency's recent telephone system upgrade.
Internal Career Growth
Demonstrates a path of significant advancement within a single organization, having progressed from a paralegal to an information services project manager.
Process Improvement
Her background includes creating and implementing automated, streamlined processes to improve workflow efficiency and quality for the agency.

Media Appearances

Jackie has no verified media appearances

Work History

12-2023
Project Manager Information Services at Regional Income Tax Agency (RITA)
1-2019 - 12-2023
Collections Manager at Regional Income Tax Agency (RITA)
1-2015 - 12-2018
Compliance Coordinator at Regional Income Tax Agency (RITA)
1-2013 - 12-2015
FTI Paralegal at Regional Income Tax Agency (RITA)
9-1996 - 12-2012
Paralegal at Regional Income Tax Agency (RITA)

Education

1992 - 1995
BA from Cleveland State University
1996 - 1996
Post Degree Professional Certificate Paralegal Studies from Cuyahoga Community College

More Information

Social Presence :

Prographics :

Exp : 29 Location : Brecksville, Ohio, United States Job Level : Middle Designation : Project Manager Information Services at Regional Income Tax Agency (RITA)
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Insights For Selling To Jackie

During A Call Or A Meeting

DO's

  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • When following up with them, expect slowness; use questions to engage them, preferably over email.

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid emotional and informal language, stay objective and to the point instead
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jackie is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Jackie

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Jackie move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Jackie take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Jackie

Personality Compatibility


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