Jacob Troutman

Enthusiast
DISC Type : i

IT Support Specialist at DON Services

New Castle, Pennsylvania, United States

Overview

A highly driven IT Support Specialist with 4 years of U. S. Marine Corps experience in system administration. He specializes in managing complete IT infrastructures, network security using FortiGate switches, and domain administration, servicing clients nationally and overseas.

While in the Marine Corps, he maintained full security compliance and accountability for 120 computers across seven different network enclaves.

Personality Overview

Non-Confrontational

Optimistic

Consensus Focused

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

IT Infrastructure Security
Responsible for managing FortiGate switches and security protocols. Previously held a security clearance and Security+ certification with the U. S. Marine Corps, ensuring zero vulnerabilities.
System Administration
Gained 4 years of experience as a System Administrator in the Marine Corps, managing numerous trouble tickets, maintaining assets, and administering multiple network enclaves.
User & Account Management
Supports a diverse user base at DON Services and previously serviced over 100 clients with the U. S. Marine Corps, handling account management and troubleshooting.

Media Appearances

Jacob has no verified media appearances

Work History

4-2024
IT Support Specialist at DON Services
9-2020 - 9-2022
System Administrator at United States Marine Corps
9-2018 - 9-2020
System Administrator at United States Marine Corps

Education

Jacob has no verified education history

More Information

Social Presence :

Prographics :

Exp : 5 Location : New Castle, Pennsylvania, United States Job Level : Junior Designation : IT Support Specialist at DON Services
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Insights For Selling To Jacob

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jacob is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Jacob

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Jacob move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Jacob take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Jacob

Personality Compatibility


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