Jacqueline D in

Jacqueline D

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Member at Women of Customer Success
📍 Houston, Texas, United States

Jacqueline is a senior customer success leader at DB Services, where she built the entire Customer Success function from the ground up. She is an advocate for SaaS and AI, specializing in strengthening client relationships, driving adoption, and aligning technology with business goals. She holds a Bachelor of Science from the University of the People.

Jacqueline pioneered the strategy, processes, and methodologies that drive client satisfaction and growth at her company.

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Experience
6 Years
Current Role
Member
Job Level
Mid-senior
Location
Houston, Texas, United States
Personality Overview

How Jacqueline shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jacqueline cares about

AI for Nonprofits
She recently wrote an article on how nonprofits can use AI-powered solutions to streamline operations and deepen donor engagement.
Customer Success Strategy
As the founding Customer Success Manager at DB Services, she pioneered the department, focusing on retention, expansion, and overall client health.
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Career

Work history

4-2024
Member
Women of Customer Success
8-2023
Head of Customer Success
DB Services
12-2021 - 7-2022
Account Manager
EPC Group.net
10-2020 - 1-2022
Account Manager
CenterPoint Energy
4-2018 - 9-2020
Senior Outside Sales Manager
All My Sons Moving & Storage
In the press

Media appearances

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Education
Bachelor of Science - BS
University of the People
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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