Jacqueline Doerman

Questioner
DISC Type : c

Vice President Patient Access at OSF HealthCare

East Peoria, Illinois, United States

Overview

Jacqueline Doerman is the Vice President of Patient Access at OSF HealthCare, where she has built her career progressing from Manager to her current leadership role. She holds an MBA from Robert Morris University and has spoken on topics like improving departmental teamwork and utilizing patient advisory boards to guide collection strategies.

She has demonstrated a consistent focus on improving the patient financial experience and staff effectiveness. Jacqueline has developed peer feedback surveys and incentive programs to boost morale, enhance performance, and significantly increase point-of-service collections for the health system.

Personality Overview

Price-Sensitive

Value Seeker

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. They prefer to do thorough analysis of any situation.

Topics They Care About

Patient Access
Her entire career at OSF HealthCare has been dedicated to Patient Access, rising from a manager to Vice President of the department.
Staff Development
Implemented incentive programs and peer evaluation tools to improve staff performance, morale, and relationships with her direct reports.
POS Collections
Spearheaded initiatives to increase point-of-service collections, using feedback from a Patient Advisory Board to inform the strategy.

Media Appearances

Jacqueline has no verified media appearances

Work History

3-2025
Vice President Patient Access at OSF HealthCare
7-2016
Patient Access Director at OSF HealthCare
8-2012 - 7-2016
Patient Access Manager at OSF HealthCare

Education

2009 - 2012
Master of Business Administration (M.B.A.) from Robert Morris University - Illinois
2005 - 2009
Bachelor of Business Administration (B.B.A.) from Eureka College

More Information

Social Presence :

Prographics :

Exp : 13 Location : East Peoria, Illinois, United States Job Level : Senior Designation : Vice President Patient Access at OSF HealthCare
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Insights For Selling To Jacqueline

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jacqueline is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Jacqueline

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jacqueline move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Jacqueline take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Jacqueline

Personality Compatibility


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