James Chapman

Inquirer
DISC Type : dc

Senior User Experience Researcher at Boden

London, England, United Kingdom

Overview

James is a Senior User Experience Researcher at Boden with a history of managing and conducting research for major retail brands, including John Lewis & Partners. He holds a postgraduate diploma and has specialized training in consumer psychology from the University of the Arts London.

His academic background includes a short course in Consumer Psychology, directly applying principles of human behavior to enhance user experience in a retail context.

Unique fact: James has a specific educational focus on consumer psychology, bridging the gap between user research and the psychological drivers of purchasing decisions.

Personality Overview

Hard To Convince

ROI Conscious

Upfront

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They care equally about the product and its potential impact.

Topics They Care About

UX Research
His entire career is focused on user experience research, holding senior and management positions at major retail companies like Boden and John Lewis & Partners.
Retail E-commerce
[Predicted] His experience at Boden and John Lewis & Partners indicates a deep focus on improving the online customer journey for major retail brands.
Consumer Psychology
He completed a specialized course in Consumer Psychology at the London College of Fashion, showing a keen interest in the 'why' behind user actions.

Media Appearances

James has no verified media appearances

Work History

12-2021
Senior User Experience Researcher at Boden
12-2021
User Experience Research Manager at John Lewis & Partners
Senior User Experience Researcher at John Lewis & Partners
Senior UX Architect / Researcher at Wickedweb Limited - Digital Marketing Agency
Senior UX Designer / Researcher at CPC Connect Ltd.

Education

Consumer Psychology Short Course from London College of Fashion, University of the Arts London
2007 - 2010
Postgraduate Diploma from City St George’s, University of London

More Information

Social Presence :

Prographics :

Exp : 3 Location : London, England, United Kingdom Job Level : Junior Designation : Senior User Experience Researcher at Boden
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from James

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will James move?

  • Their decision making speed is somewhere in the middle.
  • Can James take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And James

Personality Compatibility


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