James Chia

Critic
DISC Type : C

Founder, CEO at ArcLab

Singapore

Overview

James Chia is the Founder and CEO of ArcLab, a SaaS platform focused on mobile training for deskless workers. A Cornell University graduate, his career began at the Monetary Authority of Singapore before transitioning into fund management and entrepreneurship. He is a certified adult educator and workplace learning consultant, driving ArcLabs vision for accessible upskilling.

Outside of his professional life, James is a passionate, long-suffering supporter of Tottenham Hotspur football club since 1994. He volunteers as a community mentor for lower-income children and enjoys reading, writing, and running. His personal philosophy is rooted in supporting the underdog, a value that influences his work and life.

Unique fact: James was present at Wembley Stadium for Tottenham Hotspurs last domestic trophy win in 2008.

Personality Overview

Negotiator

Precise

Objective Thinker

They like to do things independently and don’t look for support from others.  Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Deskless Workforce Training
His company, ArcLab, is fundamentally built to serve this specific, often-overlooked segment of the workforce through accessible mobile learning.
Nano Learning
He is a strong advocate for delivering training in targeted, bite-sized modules to fit into the flow of work, a core principle of ArcLab's platform.
Skills-First Culture
He champions shifting focus from academic grades to practical, job-relevant skills, aligning with his mission to improve livelihoods through effective training.

Media Appearances

#20 – James Chia, ArcLab. Featured in Adrian Tan

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James Chia, ArcLab - Guest Profile. Featured in Money FM 89.3

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Work History

Founder, CEO at ArcLab
Co-Founder at Innervative
Associate Lecturer at SIM Global Education
Senior Consultant at International Treasury Services
Executive Director at Megatr8 Inc. Pte Ltd

Education

Bachelor of Arts - BA from Cornell University
Master of Public Administration - MPA from Cornell University: MPA Program - Cornell Jeb E. Brooks School of Public Policy

More Information

Social Presence :

Prographics :

Exp : N/A Location : Singapore Job Level : Leadership Designation : Founder, CEO at ArcLab
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from James

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will James move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can James take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And James

Personality Compatibility


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