James Chia

Trailblazer
DISC Type : ID

Chief Executive Officer at NetGain Systems

Singapore

Overview

James Chia is the Chief Executive Officer of NetGain Systems, leveraging over 24 years of sales and business leadership experience from tech giants like Cisco, Arista, and HPE. An alumnus of the National University of Singapore, he has a strong record of building high-performing sales teams. People who have worked with him describe him as motivated, sincere, and passionate.

A Singaporean by birth, James possesses deep international expertise from living and working in China, Vietnam, and across Southeast Asia. He is known for valuing strong, personal relationships with customers and partners, reflecting a keen understanding of diverse business cultures in the Asia-Pacific region.

James is a professionally-trained media spokesperson and a certified Miller Heiman Strategic Selling trainer.

Personality Overview

Friendly But Fast

Informal

Assertive

They respond better to a combination of speed and relationship.  They will fight for you if they come to believe in you. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

AIOps & Observability
He champions AIOps as a core strategy to help clients achieve full-stack observability, enhance user experience, and drive operational excellence through digital transformation.
Channel Partner Growth
He actively promotes partner enablement and certification, viewing a strong channel ecosystem as essential for innovation and expanding market presence across Asia.
Southeast Asia Markets
Having lived and worked across the region, he has a deep understanding of APAC business needs and the growing demand for advanced IT infrastructure solutions.

Media Appearances

NetGain Systems Unveils New Strategic Plan To Support Its Growth. Featured in PR Newswire Asia (en.prnasia.com)

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NetGain Systems continues to grow and evolve its Portfolio with the announcement of its Observability Suite of Solutions. Featured in Technode Global (technode.global)

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Work History

Chief Executive Officer at NetGain Systems
Director, Southeast Asia at Arista Networks
Director, Software and Services, Asia Pacific and Japan at Aruba Networks, a Hewlett Packard Enterprise company
Sales Director, ASEAN at Citrix Systems
Director of Sales, Smart + Connected Communities, Cisco China at Cisco

Education

2017 - 2018
Executive Masters of Business Administration from National University of Singapore
1989 - 1992
Bachelor's from National University of Singapore

More Information

Social Presence :

Prographics :

Exp : N/A Location : Singapore Job Level : Leadership Designation : Chief Executive Officer at NetGain Systems
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Ask them for a lunch or coffee once some rapport has been established
  • Give them control of the sales process

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from James

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will James move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can James take some risk or not?

  • They can take risks if necessary.

You And James

Personality Compatibility


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