James Knight

Critic
DISC Type : C

Customer Experience Team Lead at LeanData

San Francisco Bay Area, United States

Overview

James has no verified overview

Personality Overview

Critic

Information Seeker

ROI Driven

They choose to analyze logically and value facts to emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

James has no verified topics they care about

Media Appearances

James has no verified media appearances

Work History

2-2023
Customer Experience Team Lead at LeanData
9-2022 - 2-2023
CX Business Analyst at LeanData
6-2022 - 9-2022
Professional Services Consultant at LeanData
8-2021 - 6-2022
Professional Services Associate at LeanData
2-2019 - 10-2020
Senior Account and Customer Success Manager at Kanopy

Education

Certificate of Higher Education from Nottingham Trent University

More Information

Social Presence :

Prographics :

Exp : 21 Location : San Francisco Bay Area, United States Job Level : Senior Designation : Customer Experience Team Lead at LeanData
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from James

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can James take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And James

Personality Compatibility


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