James Middleton

Examiner
DISC Type : cs

Technical Director at Carousel Industries

Jadwin, Missouri, United States

Overview

James is a highly experienced System Engineer with deep expertise in the Avaya Aura product line, unified communications, and contact center solutions. After a 13-year tenure at NWN Carousel in senior roles like Technical Director, he recently joined Waterfield Technologies to provide solutions spanning on-premises infrastructure to cloud services.

After being let go from NWN Carousel after 13 years, he immediately started a new chapter at Waterfield Technologies.

Personality Overview

Overcautious

Tough To Convince

Late Adopter

The only way to convince them is by showing them examples and ample proof.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Avaya Aura Suite
Possesses extensive, long-term experience with the entire Avaya Aura product line, from Communication Manager to Session Border Controller, as detailed in his career history.
E911 Technology
Showed interest in modernizing E911 systems by sharing posts about AI-driven language translation for emergency services and participating in related discussions.
Cloud Services
His new role at Waterfield Technologies is focused on providing solutions that range from on-premises infrastructure to cloud services, indicating a current professional focus.

Media Appearances

James has no verified media appearances

Work History

5-2017 - 8-2024
Technical Director at Carousel Industries
9-2011 - 5-2017
Senior Manager Solution Architecture at Carousel Industries
11-2000 - 8-2011
Technical Lead at XETA Technologies, Inc
9-1998 - 10-2000
Customer Service Engineer at Avaya
3-1996 - 9-1998
Telecommunications Technician at Sallie Mae Loan Servicing

Education

Education details unavailable from Excelsior University
Education details unavailable from Parsippany Hills High School

More Information

Social Presence :

Prographics :

Exp : 28 Location : Jadwin, Missouri, United States Job Level : N/A Designation : Technical Director at Carousel Industries
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from James

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can James take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And James

Personality Compatibility


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