James Tan

Wildcard
DISC Type : Csi

Vice President Human Resources, Ascott Global Lodging at CapitaLand

Singapore

Overview

James Tan is an international senior HR executive and the Vice President of Human Resources for Ascott Global Lodging at CapitaLand. With a Masters from Cornell University, he specializes in talent management and building future-ready workforces across the APAC region. Colleagues describe him as an energetic leader and a great listener.

He is an active participant in industry discussions, recently engaging in roundtables and forums on the future of work. His key takeaways from these events often focus on the practical application of new technologies and concepts within human resources, demonstrating a commitment to continuous learning and professional development.

Unique fact: James advocates for a novel perspective on automation, suggesting that AI should be treated as an employee to better integrate it into the workforce.

Personality Overview

ROI Driven

Requires Proof

Curious But Skeptical

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

AI in HR
He recently attended and posted takeaways from two different events focused on AI, automation, and the future of the workforce, showing a strong current interest.
Leadership & Culture
Identifies himself as a keynote speaker on this topic and is recognized by peers for his leadership and ability to foster collaboration and a positive corporate culture.
Talent Management
A core theme throughout his career, with deep experience in talent acquisition, employer branding, and developing talent pipelines for key leadership roles in the APAC region.

Media Appearances

Ascott's Multi‑Typology Strategy – News Release. Featured in CapitaLand Investor Relations

See Now

Work History

9-2023
Vice President Human Resources, Ascott Global Lodging at CapitaLand
4-2019 - 8-2023
Regional Director of Human Resources - South east Asia Pacific at Radisson
7-2016 - 4-2019
Head of Talent Acquisition and Employer Branding - Asia Pacific excluding China at Club Med
10-2014 - 7-2016
Head of Learning and Development China at JLL/Jones Lang LaSalle
6-2013 - 10-2014
Director of HR at Marriott International

Education

2007 - 2008
Master of Hospitality Management from Cornell University
2001 - 2004
Bachelor from National University of Singapore

More Information

Social Presence :

Prographics :

Exp : 12 Location : Singapore Job Level : Senior Designation : Vice President Human Resources, Ascott Global Lodging at CapitaLand
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from James

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They like to perform full analysis and can take time to make any decision.
  • Can James take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And James

Personality Compatibility


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