Jane G. in

Jane G.

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Director of Operations, Customer Care at Purple
📍 Alpine, Utah, United States

Jane is the Director of Operations for Customer Care at Purple, focused on process improvement and using data to drive decisions. A graduate of Brigham Young University, she has a background in analytics and IT consulting. Colleagues have described her as strategic, detail-oriented, and passionate.

Jane is passionate about fostering positive environments and values simple, human connection. Her interests include her alma mater, Brigham Young University, and The Church of Jesus Christ of Latter-day Saints. She is a thoughtful and creative leader who enjoys learning from others.

Unique fact: She has a background as an IT consultant where she used SQL and JavaScript to manage data conversions for law enforcement agencies.

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Experience
27 Years
Current Role
Director of Operations, Customer Care
Job Level
Mid-senior
Location
Alpine, Utah, United States
Personality Overview

How Jane shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jane cares about

Customer-Driven Change
Believes in actively listening to customer feedback to drive meaningful improvements and uncover new opportunities, a key theme from a recent conference she attended.
Data-Informed Operations
Focuses on leveraging analytics and data to enhance efficiency and guide strategic business decisions, as seen in her career progression and background.
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Career

Work history

4-2022
Director of Operations, Customer Care
Purple
5-2021 - 6-2022
Assoc Director Analytics and Special Projects, Customer Care
Purple
9-2018
Customer Care Analytics & Projects Manager
Purple
11-2016 - 11-2018
Data and Reporting Analyst
Purple
7-2016 - 10-2016
Operations Manager, Utah Office
Zero Energy Contracting
In the press

Media appearances

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Education
1981 - 1985
BS
Brigham Young University
BS
Brigham Young University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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