Jane G.

Inquirer
DISC Type : dc

Director of Operations, Customer Care at Purple

Alpine, Utah, United States

Overview

Jane is the Director of Operations for Customer Care at Purple, focused on process improvement and using data to drive decisions. A graduate of Brigham Young University, she has a background in analytics and IT consulting. Colleagues have described her as strategic, detail-oriented, and passionate.

Jane is passionate about fostering positive environments and values simple, human connection. Her interests include her alma mater, Brigham Young University, and The Church of Jesus Christ of Latter-day Saints. She is a thoughtful and creative leader who enjoys learning from others.

Unique fact: She has a background as an IT consultant where she used SQL and JavaScript to manage data conversions for law enforcement agencies.

Personality Overview

Demanding

Hard To Convince

ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Customer-Driven Change
Believes in actively listening to customer feedback to drive meaningful improvements and uncover new opportunities, a key theme from a recent conference she attended.
Data-Informed Operations
Focuses on leveraging analytics and data to enhance efficiency and guide strategic business decisions, as seen in her career progression and background.
Positive Team Culture
Is passionate about creating supportive and positive environments where team members can thrive, a core part of her stated leadership philosophy.

Media Appearances

Jane has no verified media appearances

Work History

4-2022
Director of Operations, Customer Care at Purple
5-2021 - 6-2022
Assoc Director Analytics and Special Projects, Customer Care at Purple
9-2018
Customer Care Analytics & Projects Manager at Purple
11-2016 - 11-2018
Data and Reporting Analyst at Purple
7-2016 - 10-2016
Operations Manager, Utah Office at Zero Energy Contracting

Education

1981 - 1985
BS from Brigham Young University
BS from Brigham Young University

More Information

Social Presence :

Prographics :

Exp : 27 Location : Alpine, Utah, United States Job Level : Mid-senior Designation : Director of Operations, Customer Care at Purple
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Insights For Selling To Jane

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jane is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Jane

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jane move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Jane take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Jane

Personality Compatibility


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