Janice Denney

Questioner
DISC Type : c

Service Delivery Manager at CenterGrid

Hamilton, Ohio, United States

Overview

Janice Denney is an experienced Service Delivery Manager at CenterGrid with over 30 years in the IT industry. Her expertise spans service delivery, IT operations management, data center migrations, and ITIL best practices. People who have worked with Janice describe her as a thoughtful advocate who combines technical expertise with exceptional relationship management skills.

Janice possesses an uncanny ability to translate complex business requirements into technical solutions for her clients.

Personality Overview

Systematic

Value Seeker

Not Easily Convinced

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to do thorough analysis of any situation.

Topics They Care About

Service Delivery
Her entire career is focused on IT service management, service desk operations, ITIL best practices, and managing SLAs to ensure customer success.
Client Advocacy
Recommendations highlight her passion for her customers and her role as a thoughtful advocate who always keeps the client's best interests at the forefront.
Business & Tech Translation
She has a proven ability to understand nuanced business requirements and help customers translate them into concrete technical specifications and projects.

Media Appearances

Janice has no verified media appearances

Work History

3-2020
Service Delivery Manager at CenterGrid
8-2000 - 3-2020
Service Delivery Executive at Logicalis
3-1998 - 7-2000
Investment Advisor at MetLife
2-1986 - 1-1990
Manager / Unix Systems Admin at AT&T

Education

1990 - 1992
Management Information Systems from Cincinnati State Technical and Community College
1976 - 1979
High School from Stephen T Badin

More Information

Social Presence :

Prographics :

Exp : 31 Location : Hamilton, Ohio, United States Job Level : Middle Designation : Service Delivery Manager at CenterGrid
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Insights For Selling To Janice

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Janice is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Janice

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Janice move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Janice take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Janice

Personality Compatibility


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