Jason Dagger is the Head of Customer Metering & Accounts at Sydney Water, bringing extensive experience from the Australian utilities sector, including a previous tenure at Goulburn Valley Water. He specializes in large-scale customer billing, government procurement, and people management, with a demonstrated history of leading major system implementation projects.
In 2023, Jason traveled to the United Kingdom to attend the Global Smart Water Metering & Intelligent Data Utilisation Congress. This was to gather insights for Sydney Waters major digital meter rollout, which aims to convert over 90% of its 1. 6 million meters to smart technology by 2035.
He is currently involved in a multi-million dollar initiative at Sydney Water to roll out smart meters, which has already saved residents significant amounts of water through early leak detection.
Jason Dagger
Head of Customer Metering & Accounts at Sydney Water
Greater Sydney Area, Australia
Overview
Topics They Care About
Smart Water Metering
He is leading Sydney Water's transformational smart meter rollout, the largest in Australia, and attended a global conference on the topic in 2023.
Customer Billing Systems
Has a demonstrated history of designing, implementing, and managing large-scale customer billing and management systems within the utilities industry.
Water Conservation
The smart meter program he oversees helps customers save water by providing early leak notifications via SMS, email, or phone call.
Media Appearances
Sydney Water shares results of smart metre rollout. Featured in Utility Magazine
Sydney Water’s customer hub: Towards an enhanced customer experience. Featured in Australian Water Association (AWA)
Shedding light on Sydney Water's customer experience program. Featured in Digital NSW
Work History
4-2020
Head of Customer Metering & Accounts at Sydney Water
3-2017 - 4-2020
Manager Customer Accounts at Sydney Water
5-2012 - 3-2017
Program Manager Metering at Sydney Water
1-2008 - 4-2012
Manager Customer Accounts & Services at Goulburn Valley Water
Education
Education details unavailable from Wanganui Park Secondary College
More Information
Social Presence :
Prographics :
Exp : 18
Location : Greater Sydney Area, Australia
Job Level : Mid-senior
Designation : Head of Customer Metering & Accounts at Sydney Water
