Jason is a Customer Success Executive at ServiceNow with over 30 years of experience leading global post-sales and transformation teams in the SaaS industry. He focuses on driving measurable commercial outcomes through AI-enabled customer success, retention, and expansion. People who have worked with him describe him as knowledgeable, approachable, and a great customer-focused leader.
Outside of his primary role, Jason is a thought leader, co-hosting the "Breakthrough SaaS Growth with The Jasons" podcast to share practical insights with founders and operators. He also serves as a non-executive advisor for Customer Success Middle East, mentoring regional leaders.
He is a co-host of a popular weekly podcast focused on the lessons behind SaaS growth and Customer Success.
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