Jason Reeve

Enigma
DISC Type : dci

Head of Customer Operations at Opus Energy

Norwich, England, United Kingdom

Overview

Jason is the Head of Customer Operations at Opus Energy, where he leads large teams responsible for customer service, complaints, collections, and billing. Described as an exceptional and versatile leader, he is ILM and CSA qualified with an educational background in Business & Finance from Suffolk College and a passion for getting things right the first time for customers.

Personality Overview

Challenger

Friendly Yet Blunt

Hard To Convince

They are likely to ask many questions and look heavily for supporting proof as well as information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Team Development
He is a committed mentor who actively supports the growth of his team members, stating that a large part of his success is down to their skills and expertise.
Customer Experience
His role is centered on enhancing the customer journey, and he has a stated passion for ensuring processes and services are right the first time.
Debt & Credit Management
He has an extensive background in leading debt and collections teams, focusing on reducing bad debt and increasing recovery through various strategies.

Media Appearances

Jason has no verified media appearances

Work History

9-2023
Head of Customer Operations at Opus Energy
11-2016 - 9-2023
Collections Manager at Opus Energy
3-2007 - 11-2016
Customer Operations Manager at dlc Hillesden Securities Limited
1-2002 - 3-2007
Service & Installations Manager at Chiltern Invadex (UK) Ltd
1-2000 - 1-2002
Operations Support Group Manager at Mosaic UK Home Service

Education

1990 - 1992
Business & Finance from Suffolk College

More Information

Social Presence :

Prographics :

Exp : 33 Location : Norwich, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations at Opus Energy
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Insights For Selling To Jason

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jason is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Jason

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Jason move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Jason take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Jason

Personality Compatibility


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