Jason Williams

Visionary
DISC Type : Ds

Senior Director, Technical Support at FranConnect

Washington DC-Baltimore Area, United States

Overview

Jason Williams is an accomplished IT and Customer Experience (CX) leader specializing in customer engagement, technical support, and award-winning community management. He excels at relationship management and leading enterprise-critical initiatives. People who have recommended him describe him as a deeply technical mentor who is insightful and creative.

He is the winner of the SuperNova Award for Next Generation Customer Experience, recognizing his leadership in adopting disruptive technologies.

Personality Overview

Fast But Thoughtful

Early Adopter

Objective Evaluator

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

CX Strategy
An award-winning leader focused on driving customer success and engagement, using data-driven decision making to enhance the customer experience.
Community Building
Has extensive experience building and managing successful customer communities from the ground up at companies like Progress and Ipswitch, Inc.
Technical Leadership
Described as a mentor who combines deep technical understanding with strong personality, he focuses on upscaling his teams and managing technical support operations.

Media Appearances

Jason has no verified media appearances

Work History

7-2024
Senior Director, Technical Support at FranConnect
12-2022 - 4-2024
Director of Customer Success & Community at Progress
5-2019 - 12-2022
Director of Community & Support Opperations at Progress
4-2018 - 5-2019
Director of Community at Ipswitch, Inc.
8-2017 - 4-2018
Customer Advocate at FranConnect

Education

Jason has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : Washington DC-Baltimore Area, United States Job Level : Senior Designation : Senior Director, Technical Support at FranConnect
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Insights For Selling To Jason

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jason is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jason

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jason move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jason take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jason

Personality Compatibility


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