Jason Williams in

Jason Williams

Login to view DISC.
Senior Director, Technical Support at FranConnect
📍 Washington DC-Baltimore Area, United States

Jason Williams is an accomplished IT and Customer Experience (CX) leader specializing in customer engagement, technical support, and award-winning community management. He excels at relationship management and leading enterprise-critical initiatives. People who have recommended him describe him as a deeply technical mentor who is insightful and creative.

He is the winner of the SuperNova Award for Next Generation Customer Experience, recognizing his leadership in adopting disruptive technologies.

Read the full overview →
Experience
25 Years
Current Role
Senior Director, Technical Support
Job Level
Senior
Location
Washington DC-Baltimore Area, United States
Personality Overview

How Jason shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Jason cares about

CX Strategy
An award-winning leader focused on driving customer success and engagement, using data-driven decision making to enhance the customer experience.
Community Building
Has extensive experience building and managing successful customer communities from the ground up at companies like Progress and Ipswitch, Inc.
+4 more topics Login to view topics
Career

Work history

7-2024
Senior Director, Technical Support
FranConnect
12-2022 - 4-2024
Director of Customer Success & Community
Progress
5-2019 - 12-2022
Director of Community & Support Opperations
Progress
4-2018 - 5-2019
Director of Community
Ipswitch, Inc.
8-2017 - 4-2018
Customer Advocate
FranConnect
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Jason has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other FranConnect Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Jason. Free, 10 seconds.