Jatta Pakkanen in

Jatta Pakkanen

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CX Team Lead, Senior IT Manager at Paulig Group
📍 Finland

Jatta is a creative and data-driven marketing professional leading customer experience and digital innovation at Paulig Group. With a Masters degree and extensive experience in growth hacking and omnichannel development, she focuses on building exceptional user journeys. People who have worked with her describe her as talented, professional, and courageous.

Outside of her core role, Jatta shows a keen interest in leadership development and business strategy, having recently participated in the Nordic Business Forum to gain new insights. She is passionate about sharing knowledge and exploring themes related to the future of work, such as self-leadership and digitalization.

She created and hosted the #NesteLife Podcast series, which featured courageous conversations with employees about the changing nature of work life.

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Experience
20 Years
Current Role
CX Team Lead, Senior IT Manager
Job Level
Middle
Location
Finland
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jatta cares about

Customer Experience (CX)
Her entire career, including her current role as CX Team Lead at Paulig, is focused on building exceptional customer experiences across all touchpoints.
Team Leadership
She leads a team of five professionals, recently completed a program on building high-performing teams, and is praised for her strong leadership skills in recommendations.
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Career

Work history

6-2024
CX Team Lead, Senior IT Manager
Paulig Group
2-2024 - 6-2024
Development Manager
Paulig Group
2-2023 - 2-2024
CX Manager
Neste
4-2021 - 11-2021
Team Lead, Global Content & Channels (acting role)
Neste
10-2020 - 2-2023
Manager, Digital Customer Experience
Neste
In the press

Media appearances

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Education
8-2018 - 2-2020
Master's degree
Metropolia Ammattikorkeakoulu - Helsinki Metropolia University of Applied Sciences
2002 - 2006
Bachelor’s Degree
University of Applied Sciences of Media & Design
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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