Javier G Teruel

Visionary
DISC Type : Ds

Sr. Director US Technical Services at BD

Washington DC-Baltimore Area, United States

Overview

Javier is a leader in Technical Service Operations within the medical technology industry, responsible for a multi-million dollar P&L and a team of over 250 associates at BD. An MBA graduate from The Tuck School of Business at Dartmouth, colleagues describe him as a collaborative, strategic, and data-driven leader.

He received BDs FY22 CEO Excellence Award for his extraordinary contributions to the companys strategy.

Personality Overview

Goal-Oriented

Fast But Thoughtful

Objective Evaluator

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Service Profitability
As the owner of a large P&L, he is responsible for co-developing the strategy to turn around the Technical Service P&L and ensure sustained profitability.
Team Leadership
He manages a team of over 250 associates and is responsible for talent development, including the selection, retention, and growth of high-potential employees.
Customer Experience
His roles consistently focus on improving technical customer support, service operations, and customer satisfaction levels across large territories.

Media Appearances

Javier has no verified media appearances

Work History

3-2025
Sr. Director US Technical Services at BD
12-2023 - 3-2025
Sr. Director Field Service & Applications at BD
10-2019 - 12-2023
Director, IDS Field Service Operations at BD
7-2014 - 7-2015
Regional Service Manager at Ortho Clinical Diagnostics
8-2010 - 6-2014
Service and Business Partner Regional Manager, LATAM at Johnson & Johnson

Education

2008 - 2010
MBA from The Tuck School of Business at Dartmouth
2009 - 2009
Certification from Dartmouth College

More Information

Social Presence :

Prographics :

Exp : 15 Location : Washington DC-Baltimore Area, United States Job Level : Senior Designation : Sr. Director US Technical Services at BD
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Insights For Selling To Javier G

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Javier G is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Javier G

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Javier G move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Javier G take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Javier G

Personality Compatibility


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