Javier Pacheco

Commander
DISC Type : D

Director, Engineering Operations at Hyatt Hotels Corporation

Durango, Durango, Mexico

Overview

Javier is a seasoned IT leader at Hyatt Hotels with over 20 years of experience spanning hospitality, technology, and healthcare. He specializes in infrastructure, cloud, and IT service management, focusing on operational stability and security. Colleagues describe him as knowledgeable, loyal, and trustworthy, with a vast array of technical expertise.

He demonstrates a strong commitment to continuous learning, recently completing an advanced course in Artificial Intelligence, including Generative AI and Reinforcement Learning. Javier is also passionate about mentorship and career development, having recently spoken with students to share his journey and lessons learned in the technology field.

He has authored a publication on the implementation of Free/Libre Open Source Network Infrastructure Monitoring Tools.

Personality Overview

Risk-Taker

Impact-Driven

Candid & Clear

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They respond better to strong and respectful interactions.

Topics They Care About

IT Operations
His entire career is focused on helping global teams keep technology reliable, secure, and efficient, with a focus on stability and improving day-to-day operations.
Applied AI
Recently completed a comprehensive course on Agentic and Generative AI, showing a keen interest in the practical, real-world applications of this technology.
Career Mentorship
Engages in community outreach by speaking with students about education and early career development, sharing his personal journey and lessons learned in technology.

Media Appearances

Javier has no verified media appearances

Work History

7-2024
Director, Engineering Operations at Hyatt Hotels Corporation
10-2022 - 6-2024
Director, Engineering Operations at Trisept Solutions
10-2021 - 10-2022
Senior Manager, IT Operations at Apple Leisure Group
1-2019 - 10-2021
Manager, Engineering Support at Apple Leisure Group
11-2016 - 10-2019
Manager, Service Support at Apple Leisure Group

Education

2011 - 2014
Master's degree from Universidad Autónoma de Chihuahua
1994 - 1999
Bachelor's degree from Instituto Tecnológico de Durango

More Information

Social Presence :

Prographics :

Exp : 18 Location : Durango, Durango, Mexico Job Level : Mid-senior Designation : Director, Engineering Operations at Hyatt Hotels Corporation
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Insights For Selling To Javier

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Javier is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Javier

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Javier move?

  • If convinced, they can reach decisions quite fast.
  • Can Javier take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Javier

Personality Compatibility


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