Jean Galli in

Jean Galli

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Director Customer Experience at Yonex USA
📍 Los Angeles Metropolitan Area, United States

Jean Galli is the Director of Customer Experience at Yonex USA, an award-winning leader in customer service operations and organizational transformation. She excels in strategic planning and implementing efficiency improvements across direct-to-consumer sales and e-commerce.

She is deeply committed to ensuring high-quality brand experiences and customer satisfaction, as evidenced by her past roles at EndlessAI and Focals by North. Jean also has a Bachelor of Science from Rutgers University.

People often call her customer oriented, dedicated, engaged, and knowledgeable.

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Current Role
Director Customer Experience
Location
Los Angeles Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jean cares about

Customer Experience Strategy
Jean's current role at Yonex USA involves overseeing customer service strategy for DTC channels, ensuring seamless and high-quality experiences.
Start-up Operations
She has extensive start-up experience, leading lean teams to establish immediate global footprints and implement customer care strategies for innovative products like Wristcam and Focals smartglasses.
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Career

Work history

3-2025
Director Customer Experience
Yonex USA
1-2021 - 12-2025
Head Customer Care
EndlessAI
8-2018 - 3-2019
Customer Care Community Lead
Focals by North
4-2016 - 2-2017
VP Business Development
American Customer Care
10-2014 - 2-2016
Senior Director Customer Experience
Chef'd
In the press

Media appearances

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Education
BS
Rutgers University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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