Jean Pierre Batista

Commander
DISC Type : D

Customer Success Account Manager Mid Market - Canadá at Docusign

São Paulo, Brazil

Overview

Jean Pierre Batista is a Customer Success Account Manager at Docusign, specializing in the SaaS environment for the Mid Market in the USA and Canada. He leverages a unique background in the hospitality industry to elevate the user experience. Colleagues frequently describe him as inspiring, caring, and dynamic, with excellent communication skills.

He is fluent in English, Spanish, and Portuguese, which he uses to connect with a diverse clientele. Public posts suggest he is passionate about personal growth, gratitude, and celebrating diversity and identity. He has completed certifications in both emotional intelligence and senior-level concierge services, reflecting a commitment to personal and professional development.

Unique fact: He holds a "Concierge Senior Level" certification, bringing principles of high-end hospitality to his customer success role in the tech industry.

Personality Overview

Candid & Clear

Very Quick

Impact-Driven

They respond better to strong and respectful interactions.  They are not always relationship oriented. More than the product, they care about the impact of the product.

Topics They Care About

Customer Experience
His entire career, from hospitality at Expedia to customer success at Docusign, focuses on forging robust customer relationships and ensuring exceptional service.
Hospitality in Tech
He explicitly mentions leveraging his hospitality background to enhance the user experience in the dynamic SaaS environment, showing a unique cross-industry perspective.
Emotional Intelligence
He recently completed and shared a course on "Developing Your Emotional Intelligence, " indicating a professional interest in soft skills and interpersonal dynamics.

Media Appearances

Jean has no verified media appearances

Work History

2-2025
Customer Success Account Manager Mid Market - Canadá at Docusign
8-2024 - 2-2025
Customer Success Account Specialist SMB - USA at Docusign
3-2024 - 8-2024
Customer Success Account Specialist - Europe, Middle Eastern and Africa at Docusign
10-2022 - 8-2023
Market Manager - Paraná at Expedia Group
12-2020 - 10-2022
Account Manager - Latin America at Expedia Group

Education

2019 - 2020
Bachelor's degree from Universidade Anhembi Morumbi
2014 - 2015
Gestão de Turismo from Centro Universitário FMU | FIAM-FAAM

More Information

Social Presence :

Prographics :

Exp : 7 Location : São Paulo, Brazil Job Level : Middle Designation : Customer Success Account Manager Mid Market - Canadá at Docusign
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Insights For Selling To Jean Pierre

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don't try too hard to forge relationships with them
  • Avoid being a storyteller and don’t try to oversell
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jean Pierre is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jean Pierre

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Jean Pierre move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Jean Pierre take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Jean Pierre

Personality Compatibility


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