Jeannette Michels

Visionary
DISC Type : Ds

Head of Marketing (Experience Design & Digital Engineering) at Amdocs

United States

Overview

Jeannette Michels is a global strategist and customer experience (CX) leader, currently serving as Head of Marketing for Experience Design & Digital Engineering at Amdocs. An award-winning innovator, she co-founded PackIt, leading it to become a 3X Inc. 5000 company. People who have worked with Jeannette describe her as intelligent, strategic, and inspirational.

Her entrepreneurial drive is rooted in personal experience, having co-founded PackIt to solve a practical need she faced as a single mother. Jeannette has also dedicated time to causes she is passionate about, serving as the Executive Director for a foundation focused on suicide prevention and mental health awareness.

Unique fact: Jeannette holds a patent for the "collapsible insulated container, " the innovative product idea that launched her successful consumer goods company, PackIt.

Personality Overview

Fast But Thoughtful

Objective Evaluator

Big Vision Person

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Experience (CX)
A core focus of her career, she is a recognized CX SME, TEDx speaker, and author on CX-related topics, including the "CX20 Global Report".
Entrepreneurship & Startups
She co-founded and led PackIt as CEO from a kitchen-table idea to a multi-million dollar, Inc. 5000 company, and now advises other startups.
Brand Strategy
Her career includes roles as Director of Brand Strategy, and she frequently writes about building powerful brand narratives and creating meaningful connections with consumers.

Media Appearances

Jeannette has no verified media appearances

Work History

1-2025
Head of Marketing (Experience Design & Digital Engineering) at Amdocs
2022
Sr. Global Director of Strategy, Insights & Analytics at Amdocs (Formerly, Projekt202 and Stellar Elements)
2021 - 2022
Director of Brand Strategy & Insights at TideWatch
2008
Co-Founder | Former Chief Executive Officer & Chief Marketing Officer at PackIt

Education

Master of Arts from Pepperdine University
Post Graduate Degree from University of Washington

More Information

Social Presence :

Prographics :

Exp : 18 Location : United States Job Level : Mid-senior Designation : Head of Marketing (Experience Design & Digital Engineering) at Amdocs
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Insights For Selling To Jeannette

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Let them know of potential risks but suggest mitigation methods alongside
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeannette is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jeannette

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jeannette move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jeannette take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jeannette

Personality Compatibility


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