Jeannette Michels in

Jeannette Michels

Visionary · DISC type Ds
Head of Marketing (Experience Design & Digital Engineering) at Amdocs
📍 United States

Jeannette Michels is a global strategist and customer experience (CX) leader, currently serving as Head of Marketing for Experience Design & Digital Engineering at Amdocs. An award-winning innovator, she co-founded PackIt, leading it to become a 3X Inc. 5000 company. People who have worked with Jeannette describe her as intelligent, strategic, and inspirational.

Her entrepreneurial drive is rooted in personal experience, having co-founded PackIt to solve a practical need she faced as a single mother. Jeannette has also dedicated time to causes she is passionate about, serving as the Executive Director for a foundation focused on suicide prevention and mental health awareness.

Unique fact: Jeannette holds a patent for the "collapsible insulated container, " the innovative product idea that launched her successful consumer goods company, PackIt.

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Experience
18 Years
Current Role
Head of Marketing (Experience Design & Digital Engineering)
Job Level
Mid-senior
Location
United States
Personality Overview

How Jeannette shows up

Fast But Thoughtful
Objective Evaluator
Big Vision Person

They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Priorities

Topics Jeannette cares about

Customer Experience (CX)
A core focus of her career, she is a recognized CX SME, TEDx speaker, and author on CX-related topics, including the "CX20 Global Report".
Entrepreneurship & Startups
She co-founded and led PackIt as CEO from a kitchen-table idea to a multi-million dollar, Inc. 5000 company, and now advises other startups.
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Career

Work history

1-2025
Head of Marketing (Experience Design & Digital Engineering)
Amdocs
2022
Sr. Global Director of Strategy, Insights & Analytics
Amdocs (Formerly, Projekt202 and Stellar Elements)
2021 - 2022
Director of Brand Strategy & Insights
TideWatch
2008
Co-Founder | Former Chief Executive Officer & Chief Marketing Officer
PackIt
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Arts
Pepperdine University
Post Graduate Degree
University of Washington
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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