Jeff Moss in

Jeff Moss

Trailblazer · DISC type DI
Founder at Expansion Playbooks
📍 Provo, Utah, United States

Jeff Moss is the VP of Customer Success at Revver and the founder of Expansion Playbooks, focusing on scaling teams and strategies around customer expansion. Recognized as a "Top 100 Customer Success Strategist, " he graduated from Utah State University and is described by colleagues as having tenacity and a talent for unifying departments.

Outside of work, Jeff values established relationships and routines, once mentioning his ideal barber is one he can sit down with and say, "You know what to do. " His connection to Utah through his university suggests a likely interest in the local community and college sports.

He is actively exploring the role of AI in the workplace, specifically focusing on its current gaps and its potential to automate legal and contractual work.

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Experience
10 Years
Current Role
Founder
Job Level
Leadership
Location
Provo, Utah, United States
Personality Overview

How Jeff shows up

Persuasive
Achievement-Oriented
Charismatic

They do not mind taking risks and can make hard decisions, if necessary. They like to keep things under control. They are charming and have the ability to align others behind their decisions.

Priorities

Topics Jeff cares about

Customer Expansion
His core philosophy is that expanding customers rarely churn. He founded Expansion Playbooks to provide actionable guides on this specific topic.
AI in Customer Success
He is actively thinking about the gaps and challenges in AI, and its applications for automation in the customer success field, as discussed in a recent podcast.
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Career

Work history

8-2024
Founder
Expansion Playbooks
1-2024
VP of Customer Success
Revver
5-2022 - 6-2023
Managing Director
ChurnRX
1-2021 - 5-2022
Managing Director
Client Velocity
2-2018 - 1-2021
Senior Customer Success Consultant
Client Velocity
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2014
Bachelor's degree
Utah State University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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